Claims Examiner

Overview

Annual Salary from £28,918.00 up to £38,558.00

The Atradius Group provides trade credit insurance, surety and collections services worldwide, and has a presence through 160 offices in 52 countries. The products offered by Atradius protect companies around the world against the default risks associated with selling goods and services on credit.

At Atradius, we believe in personal development and the Growth Mindset. Our Culture is based on teamwork, reliable accountability, constantly improving and unrivalled service. Read on more on our Career site:

A rare opportunity has arisen to join our Claims department as a Claims Examiner. In this role you will be responsible for applying claims examination principles and procedures to ensure accurate examination of all cases and payment of all valid claims.

• Examination of claims, including the assessment of documentation provided against policies held
• Processing all financial transactions in relation to claims and collections and ensuring accurate and timely assessments
• Attending meetings with customers and third parties in relation to claims related issues
• Monitoring and settling of recoveries and recovery costs
• Providing advice and guidance on loss minimisation, involving and liaising with legal representatives where necessary
• Participating in Group claims issues and testing
• Organising and delivering training and presentations both internally and externally
• Contributing towards the development of claims policies and procedures

• The successful candidate will be required to manage relationships with a variety of internal and external stakeholders. Therefore it is essential that you have excellent communication skills (both oral and written) and are confident in your ability to negotiate.
• Attention to detail is important as you will be required to effectively analyse and interpret complex information.
• When making decisions you will take a solutions based approach. You will aim to find an appropriate balance between policy conditions/customer requirements (the grey area). You will be able to identify standard and non-standard customer solutions.
• The successful candidate will be well organised, able to prioritise and work well under pressure. You will be adaptable towards business needs and a team player but also able to work independently using your own initiative.

• Good product knowledge
• An excellent understanding of policy set up and ability to interpret its application
• Awareness of market conditions, the wider economic environment and the potential impact this has on the policy/customer
• Proficiency in Microsoft products
• Claims experience is desirable but full training will be provided to prepare you for this challenging role. In carrying out this role you will develop a strong understanding of the business which will equip you to work with other departments of the Commercial unit.

• We are a global company and recruit talent throughout the world. We promote a positive and diverse working culture for all our people and value experience and expertise from a wide variety of backgrounds. If you feel you meet the requirements of this role then we want to hear from you. In return, we offer the following benefits:
• A dynamic, international and challenging work environment
• Training and support to reach your full potential including the opportunity for continuous professional development
• Competitive salary and annual bonus of up to 7.5%
• Hybrid working (work up to 2 days a week from home)
• Market leading pension package (Currently 12% employer contribution with no required employee contribution and 3% contribution matched)
• Income protection scheme (covering 75% of salary plus pension contributions)
• Life assurance cover at 10 x annual salary.
• Employee Assistance Programme
• In addition to the above, we operate a salary sacrifice scheme whereby you can take advantage of discounted rates in terms of private dental cover, private health insurance retail vouchers, cycle to work scheme etc.

The success of our organisation stands with the quality of our people and…