UX Design Senior Specialist

Job Description

Salary
: £41,000 - £62,500 | €62,000 - €99,700, negotiable depending on experience.

Job Type
:
Full-Time, Permanent, 37.5 hours.

Location
: IB (International Baccalaureate®) Global Centre, Cardiff or The Hague.

Hybrid Working
: 2 days in office.

If you're looking to work for a global organization with a meaningful mission, and with colleagues all over the world, then the International Baccalaureate® (IB) may have the ideal opportunity for you! The International Baccalaureate provides world‑class educational services to over 6,000 schools across 160 countries. A career at IB is not just a job; it’s an opportunity to work with an innovative world leader in education services and contribute to our 50‑year mission of creating a better and more peaceful world.

Apply now to join our global organization where we empower our employees to thrive and make a difference.

The IB is undergoing an exciting transformation, guided by a new digital and education vision for its ecosystem. This role will help redefine how the IB co‑creates innovative solutions for future learners, educators, and the wider education community.

As an embedded member of our UX Team reporting to the Head of UX, you’ll collaborate closely with the Education Innovation department—focused on long‑term, disruptive ideas and creative approaches to design, prototype, and test new concepts. Our team is passionate about understanding user needs and improving processes to unlock technology capabilities and deliver meaningful efficiencies. By centralising and standardising UX across IB offices, we ensure consistency and excellence in user experience design.

• Plan and facilitate co‑creation sessions and workshops with colleagues and external stakeholders using design‑thinking approaches.
• Design and deliver simple, accessible and scalable experiences for our students, teachers and schools.
• Lead UX research and analysis, gathering and applying user insights to inform design decisions.
• Promote innovation by tracking industry trends and advocating best practices in UX and service design.
• Champion accessibility and inclusivity, ensuring products serve diverse users globally.
• Communicate design concepts clearly, producing wireframes, prototypes, and service blueprints to visualise processes and support stakeholder engagement.
• Collaborate cross‑functionally with business owners, product managers, and engineering teams to drive user‑centred solutions and process improvements.
• Organise and facilitate design reviews and workshops, incorporating stakeholder feedback to refine and enhance user experiences.
• Foster a collaborative team culture, sharing knowledge and contributing to the departmental strategy and digital transformation at IB.

• Cultural awareness, respect, and a global perspective.
• Strong IT and data skills.
• Excellent presentation, negotiation, and communication abilities.
• High proficiency in written and spoken English.
• Experience in UX and UI design, prototyping, and using tools like Figma.
• Experience with workshop design and facilitation.
• Cross‑functional collaboration with diverse teams.
• Basic understanding of the edtech landscape.
• Experience with SaaS and consumer products (desirable).
• Knowledge of software development processes and Agile methodologies (Scrum preferred).
• Competence in problem‑solving, empathy, and stakeholder engagement.
• Confidence in decision‑making and team motivation.
• Passion for technology and digital product creation.
• Salesforce or CRM experience, IB knowledge, and proficiency in Spanish and/or French are desirable but not required.

Please include a portfolio with your application that highlights your UX design process, problem‑solving capabilities, co‑creation experience, and examples of work that demonstrate your impact on user experience.

Applications are being received until 11 March 2026
.

• 10% employer pension contribution with a 3% employee contribution.
• Enhanced family‑friendly benefits.
• Annual leave: 25 days (plus public holidays) with opportunity to purchase up to 5 days each year for HG 8‑16; 30 days for HG 17+.
• Life assurance 4×…