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Hybrid IT Service Delivery Manager – ITIL & CS Lead

Job in Cardiff, Cardiff City Area, CF10, Wales, UK
Listing for: Focus Resourcing
Full Time position
Listed on 2026-02-28
Job specializations:
  • IT/Tech
    IT Project Manager, IT Consultant, Systems Administrator, IT Support
Job Description & How to Apply Below
A leading IT services company in Cardiff is seeking a dynamic Service Delivery Manager. This role involves supporting the Director and ensuring the smooth delivery of services to key customers, while championing customer needs aligned with ITIL best practices. You'll manage contracts and SLAs, lead incident resolution, and mentor team members. The ideal candidate has over 5 years of experience, a deep understanding of IT Managed Services, and strong leadership skills.

A comprehensive benefits package is offered, including private medical insurance and professional development opportunities.
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