Data Analyst – Business Intelligence | Retail Banking @ Bank

Mission

At ING, we believe in giving people the freedom to grow, explore, and build what matters to them. Our Analytics capabilities stand at the heart of that mission — powering decisions that shape products, protect customers, and help millions stay a step ahead in life and business. If you’re passionate about turning data into actionable insights that drive business growth, you’ll feel right at home here.

You’ll join a deeply analytical team within Retail Banking, focused on turning complex data into clear, actionable insights
. The team partners closely with business stakeholders to uncover hidden patterns, support data‑driven decision‑making, and enable leaders to maximize impact. You will work closely with Analytics peers and the Pricing & Value Leads on in‑depth and advanced analytics initiatives; the environment is collaborative, insight‑driven, and geared toward delivering measurable business value through rigorous analysis and thoughtful interpretation.

As a Data Analyst in an Agile Way of Working, you will be a part of a Squad and will dedicate your time and efforts to achieve the tribe/ squad’s purpose through:

In this role, you will:

• Gather, prepare, and analyse large datasets to deliver robust insights supporting business strategies across customer, marketing, and digital channels.
• Develop and maintain dashboards, reports, and analytical datasets tailored to business needs, ensuring accuracy and clarity in all outputs.
• Collaborate with stakeholders and senior analysts to identify opportunities, design and execute segmentation, campaign analysis, and product evaluations.
• Coach and mentor junior analysts, promoting best practices within the team.
• Act as main point of contact for cross‑functional projects, maintaining alignment on definitions, data structures, and objectives.
• Conduct deep‑dive analyses to identify business drivers, proactively recommending actions to enhance customer understanding and optimize campaigns.
• Document dashboards, metrics, and models, performing regular quality checks to ensure data integrity.
• Support development of advanced analytical frameworks in partnership with Data Scientists and Data Engineers.
• Drive process optimization by ensuring reusability of scripts and methodologies and provide support across Customer Intelligence as needed.

• Education & Experience:
  
  University degree in Mathematics, Statistics, Economics, Marketing, Cybernetics, or a related field. Solid experience in data analysis, ideally in banking or financial services.
• Technical
  
  Skills:
  
  Proficiency with data tools such as SAS, SQL, Python, and BI platforms (Power BI). Experience creating dashboards, campaign and product analyses, and data validation.
• Analytical Mindset:
  Able to interpret complex data, spot trends, and generate actionable recommendations.
• Collaboration & Communication:
  Strong communication skills; able to translate technical insights for non‑technical audiences, building partnerships across teams.
• Continuous Learning:
  Embraces new tools and methodologies.
• Innovation:
  Seeks new ways to solve challenges and add value.
• Personal Attributes:
  Ambitious, proactive, team‑oriented, detail‑focused, and adaptable.

• Impactful work in a fun, inclusive and highly collaborative environment.
• Modern, open office spaces built for teamwork and creative work.
• Hybrid working model with flexibility baked in.
• Monthly benefit budget you can use your way.
• Extra paid vacation days based on total work experience.
• Continuous learning opportunities through ING Learning Centre, Udemy, Bookster, trainings and certifications.
• Internal mobility across ING worldwide, including short‑and long‑term international assignments.
• Opportunities to contribute to sustainability and CSR initiatives.

We’re seeing an increase in fraudulent job offers. To protect yourself, please:

• Apply only via official ING platforms
  . ING uses Workday as its recruitment system.
• Verify the sender’s email — it should only come from or .
• Know that ING will never request payments or banking details during the recruitment process.

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