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IT Project Manager IT Support IT Consultant Systems Analyst

Senior Service Delivery Manager - Strategic Client Success

Job in Cardiff, Cardiff City Area, CF10, Wales, UK
Listing for: Yolk Recruitment Ltd
Full Time position
Listed on 2026-02-28
Job specializations:
  • IT/Tech
    IT Project Manager, IT Support, IT Consultant, Systems Analyst
Salary/Wage Range or Industry Benchmark: 100000 - 125000 GBP Yearly GBP 100000.00 125000.00 YEAR
Job Description & How to Apply Below
An IT Managed Services provider in Cardiff is seeking a Service Delivery Manager to enhance customer success. This senior role requires a minimum of 5 years in IT Managed Services and strong ITIL expertise. Responsibilities include managing key customer accounts, leading major incidents, and driving service improvements. Candidates should have excellent stakeholder engagement skills and a data-driven mindset. The position offers strategic involvement and the chance to influence service standards in a growing environment.
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Position Requirements
10+ Years work experience
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