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Senior IT Support Lead — Hybrid, ITIL Expert

Job in Cardiff, Cardiff City Area, CF10, Wales, UK
Listing for: WJEC / CBAC
Full Time position
Listed on 2026-02-28
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support, IT Support, Systems Administrator
Salary/Wage Range or Industry Benchmark: 60000 - 80000 GBP Yearly GBP 60000.00 80000.00 YEAR
Job Description & How to Apply Below
An educational qualification organization in Cardiff is seeking an experienced IT Support Manager to lead the IT Helpdesk team. The role requires excellent IT skills and experience in helpdesk functions. You will manage critical IT services, oversee user accounts, and ensure high-quality customer service. The ideal candidate should excel in building relationships and delivering technical solutions under pressure.

This role offers a hybrid working model and a range of generous benefits.
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Position Requirements
10+ Years work experience
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