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IT Support IT Consultant IT Project Manager

Service Management Lead: Incident & SLA Excellence

Job in Cardiff, Cardiff City Area, CF10, Wales, UK
Listing for: SixValues
Full Time position
Listed on 2026-02-28
Job specializations:
  • IT/Tech
    IT Support, IT Consultant, IT Project Manager
Job Description & How to Apply Below
A leading B2B betting technology company in the UK is seeking an experienced Incident Management Lead. This role focuses on driving and documenting incident management processes, developing service level agreements, and leading a global support team. Ideal candidates will have profound knowledge of ITIL/ITSM practices and experience in managing 24/7 support operations. You'll be part of a fast-growing tech company, contributing to innovative solutions and ensuring excellent customer experiences.
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