IT Support Apprentice

About the apprenticeship

Deal with simple and routine enquiries from internal and external customers in a professional manner, following established procedures, referring complex enquiries to relevant staff members, ensuring all relevant facts and information needed is recorded and passed on.

• Deal with simple and routine enquiries from internal and external customers in a professional manner, following established procedures, referring complex enquiries to relevant staff members, ensuring all relevant facts and information needed is recorded and passed on.
• Assist in the maintenance of routine records, updating databases as required, supporting the analysis of routine data/information as required.
• Work on own initiative on set tasks ensuring standard guidelines and procedures are adhered to, recognising when to refer a problem to others.
• Take an active role in the team and support the team to achieve its objectives.
• Ensure that IT work spaces are maintained through cleaning and undertaking routine care of area, machinery and equipment.

• Basic Numeracy and Literacy with a minimum of 5 GCSEs level A*-C, including Maths and English.
• Ability to show initiative in solving problems when needed.
• Experience of using and carrying out basic maintenance equipment and machinery.
• Experience of using IT and Microsoft Office packages.
• Ability to deal with customers and other employees in a professional manner.
• Ability to work individually or as an effective team member, providing support and encouragement to other team members where necessary.
• Ability to deal promptly, effectively and courteously with requests for information or service.
• Ability to follow instructions and work independently within set procedures/practices.
• Ability to show a well‑organised approach to work.
• Experience of operating systems e.g. Windows, Linux, MacOS.
• Ability to speak Welsh.

• Ability to show initiative in solving problems when needed.
• Experience of using and carrying out basic maintenance equipment and machinery.
• Experience of using IT and Microsoft Office packages.
• Ability to deal with customers and other employees in a professional manner.
• Ability to work individually or as an effective team member, providing support and encouragement to other team members where necessary.
• Ability to deal promptly, effectively and courteously with requests for information or service.
• Ability to follow instructions and work independently within set procedures/practices.
• Ability to show a well‑organised approach to work.
• Experience of operating systems e.g. Windows, Linux, MacOS.
• Ability to speak Welsh.

Welsh spoken skills:
No

Welsh written skills:
No

If you are interested in doing an apprenticeship through the medium of Welsh or bilingually, please contact the training provider to find out if it is available.

Training provider:
Apprenticeship Learning Solutions Ltd

Qualification:

Professional Competence for IT Professionals

Is this employer disability confident:
No

Disability confident employers are committed to offering equal opportunities for people with disabilities and health conditions.

Cardiff University Computer Centre

39‑41 Park Place
Park Place
Cardiff
CF24 4AG