Apprentice Configuration Analyst - Companies - AO

Apprentice Configuration Analyst - Companies House - AO

Join Companies House as an
Apprentice Configuration Analyst and help keep our technology running smoothly!

Our Configuration Management Team ensures all IT hardware and software across Companies House is accurately recorded, tracked and maintained in our central Configuration Management Database (CMDB). From laptops to servers to software licences, we make sure everything is up‑to‑date, compliant and properly managed.

As an apprentice, you will:

• Support the maintenance and accuracy of the CMDB
• Work with industry‑standard tools such as Service Now and SNOW Licence Manager
• Learn from experienced Configuration Managers and Analysts
• Contribute to real project work while developing your technical skills

You’ll also study for a
Level 4 Digital Infrastructure Engineer Apprenticeship with ALS Training. You’ll spend four days gaining hands‑on experience and one day each week dedicated to your studies, supported by your line manager and mentor.

This role is perfect for you if you are:

• Organised, curious and eager to learn
• Interested in how IT systems are managed behind the scenes
• Keen to build real‑world digital skills in a friendly, supportive team

Want to learn more?

Click on the link below to join our virtual ‘Find Out More’ session to learn about the apprenticeship, life at Companies House, and get application tips - no need to book, cameras optional, just join as you are:

Companies House offers a flexible and welcoming culture that promotes a healthy work life balance as well as a proactive approach to wellbeing that allows us to be our best  recognise that people are the key to our success so offer a fantastic benefits package including flexible working with no core hours, 30 days annual leave, 8 bank holidays and 1 privilege day as well as enrolment into the Civil Service Pension scheme with a contribution rate averaging 28%.

• Companies House cannot offer Visa sponsorship to candidates through this campaign.
• Security Clearance is an essential requirement for this campaign. You'll need to have been in the UK for at least 3 out of the last 5 years to be eligible to apply for SC.

Please review the eligibility criteria for the academic course detailed under the Person Specification section further down in the advert before applying.

As an Apprentice Configuration Analyst you ’llbeinvolved in:

• Tech Asset Management
  Handling IT hardware/software requests, reusing stock to reduce waste, tracking assets via CMDB, and following procurement processes.
• Software Standards & Governance
  Supporting the Software Approval Group (SAWG) in reviewing software requests and ensuring all software meets organisational standards.
• Compliance & Audits
  Assisting with audits to verify legal compliance and alignment with licence agreements and policies.
• Version Control & Upgrades
  Maintaining consistent software versions and supporting the smooth rollout of updates.
• Tool Support
  Managing tools like SNOW Licence Manager and Inventory Manager, ensuring schedules, backups, and system health checks run smoothly.
• Process Improvement
  Reviewing and enhancing configuration data management, aligning with ITIL best practices.
• Service Now Tasks
  Handling Service Now task (via a ‘ticket’ system), updating our CMDB, maintaining the Service Catalogue, testing new features and assisting Companies House colleagues with various software and hardware requests
• SNOW Licence Manager Admin
  Adding and managing licences, monitoring compliance, resolving issues, and maintaining scanning schedules and backups.
• Operational Support
  Providing asset data to Finance, managing staff lifecycle events, labelling assets, running audits, and assisting other teams.

Alongside your role, you’ll be working towards a Level 4 Digital Infrastructure Engineer qualification (find out more here: Level-4-Digital-Infrastructure-) with one day a week dedicated to study time. It’s a great way to build your skills, gain a recognised qualification, and kickstart your career in tech.

We’re looking for an Apprentice Configuration Analyst with:

• A willingness to learn and adapt to new technologies.
• The ability to examine things and to break problems down.
• Strong…