Customer Insights Leader: CX Strategy & Analytics

A financial services platform in Cardiff is looking for a Customer Insights Manager to enhance understanding of the customer experience. The role involves reporting to the Head of Customer Insights, leading initiatives to improve metrics such as Net Promoter Score (NPS), and spearheading root cause analysis activities. Candidates should have proven experience in Customer Insights or Quality Assurance. This is a hybrid role, requiring office attendance three days a week, offering various benefits like private healthcare and a learning budget.
#J-18808-Ljbffr