IT Helpdesk Advisor

Our client in Cardiff are looking to recruit a Technical Helpdesk Advisor to join their growing technical support team.
This role would suit candidates with a strong technical experience of IT hardware and software, ideally from an IT repair or tech support background.

The company offer a superb culture of support and development, so this role is ideal for candidates with a technical customer background who want to develop a long-term career in IT.

Location:

Due to location candidates will need to have access to own transport.

Hours:

37.5 per week

Shifts:

The role will involve covering shifts on a 24/7 basis - so weekend, evening and night shifts will be included. Evening and night shifts are worked from home. Overtime is paid at x1.5 & x2 and a chance to earn salary uplift with overtime (26-28k take home).

What you'll be doing:

Taking calls from customers, carrying out remote technical vetting, fault rectification on IT equipment.
Where a remote fix is not possible, identify and order parts required by field service engineering team.
Provide technical support to field service engineers on a broad range of IT equipment.
Keeping customers informed at all times of progress of work.

What we're looking for:

Good attitude and communication style when dealing with customers.
Strong verbal and written communication skills and in particular using the telephone.
Competent PC user including Microsoft package.
PC and peripheral equipment (hardware and software) experience.
Professional, logical, and methodical approach to work.
Flexible and willing to work outside of business hours.

Salary & Benefits:

Base salary is £23,810 however overtime & standby takes this to circa 27500K
Private Medical Insurance.
Pension scheme.
23 days holiday plus bank.
Free on-site parking.
Life cover (4 x basic salary).
Group income protection.
Working in a bright, modern offices.
Friendly, outgoing, and supportive team.
Excellent reward & recognition scheme.
Discounted gym membership.

This is an exciting opportunity to join a highly successful organisation in the next stage of their continued growth. If this role sounds like it could be you then we'd love to hear from you