Systems Administrator and Development Officer – Grade 8

Job Description

Job Category:
Social Care – Unqualified

Location:

Llandough Hospital, Cardiff Council

Hours Per Week: 37.00

Start Date:

Immediate start

Start Time: 08:30

End Time: 17:00

Salary: £19.81

• To maintain, develop and manage the administration of the Children’s Services client record system (currently Care First; to be Eclipse).
• To oversee the provision of training on the client record system.
• To oversee the system administration and client record system Helpdesk functions.

• To assist in the development, implementation and maintenance of the Children’s Services client record system.
• To provide support to managers and staff in the development of Children’s Services operations in relation to the client record system.
• To provide client record system related solutions to Children’s Services operational developments and requirements.
• To liaise with Children’s Services Managers in relation to client record system requirements and developments.
• To provide input to client record system training materials to ensure they meet service requirements and oversee the provision of training.
• To organise and undertake recurring and developmental tasks relating to:

• Systems administration and maintenance
• Systems support and helpdesk
• Systems and data auditing
• System testing and development
• Implementation of new and upgraded functionality

• To manage and configure the client record system to meet statutory, corporate, directorate and individual needs in the most efficient and effective manner.
• To optimize the availability of the client record system across the organisation ensuring the security and integrity of the system is not compromised.
• To assist in the optimum configuration of the client record system for current and future business processes.
• To manage, and where necessary, deliver the Children’s Services client record system helpdesk function, ensuring all calls are responded to within prescribed timescales and that patterns of problems can be detected.

IT qualification

• Experience of developing and making changes to an active client record system / database
• Experience of dealing with end user / IT system queries
• Experience of client record system / database troubleshooting
• Experience of effective working at the technical (Care First system) / non technical (staff and managers) interface
• Experience of writing and presenting reports or information for managers
• Experience of setting and achieving objectives

• Excellent communication skills both written and oral
• Excellent IT user
• Comprehensive understanding of system or database administration
• Able to use service data and other information to develop a system
• Able to manage competing priorities whilst setting high practice standards
• Able to translate technical (client record system) requirements / needs for non-technical managers and vice-versa
• Ability to work effectively with staff at all levels
• Ability to focus on process, and develop and apply effective processes and mechanisms