Business Analyst – NPI ; Smartsheet

Business Analyst – NPI Support (Smartsheet)

Location:

Cardiff, Wales, United Kingdom

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform m large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting‑edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at  and on Linked In, X, You Tube, and Facebook.

Inviting applications for the role of Business Analyst – NPI Support
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In this role, you will work within the Special Process and Repair NPI Engineering team in a technical administrator capacity. This role will be centred around supporting execution of the sites’ Repair Industrialisation plan. The position is aimed at someone with a technical background who is looking for a development opportunity within the Shop Engineering team. The candidate will need to effectively work with internal and external stakeholders to deliver results.

• Gather, clean, and organize datasets related to NPI and productivity projects from multiple systems (e.g., SAP, Smartsheet), including translating data from centralized databases into local Smartsheet solutions.
• Develop, maintain, and enhance dynamic KPI dashboards and visual boards in Smartsheet to track project performance and key metrics.
• Review, update, and manage KPIs across Safety, Quality, Delivery, and Cost to ensure alignment with business and project objectives.
• Analyse data trends and patterns to identify risks, bottlenecks, and opportunities for continuous project and process improvement.
• Present analytical findings, insights, and performance updates to both technical and non-technical stakeholders through clear reports, dashboards, and visualizations.
• Maintain up-to-date tracking and reporting of productivity and NPI projects within centralized and local data platforms.
• Collaborate with engineering, planning, and operations teams to ensure data accuracy, consistency, and alignment with project goals.
• Manage stakeholder communications by providing regular updates on project deliverables, milestones, and performance metrics.
• Drive continuous improvement of data management processes, including automation of data collection, reporting workflows, and dashboard optimisation.
• Create, document, and maintain Standard Operating Procedures (SOPs) for data management, reporting processes, and dashboard usage.
• Manage databases and documentation repositories, ensuring data integrity, version control, and accessibility.
• Support the preparation of project summaries, lessons learned, and management reports through actionable data insights.
• Assist in defining, implementing, and maintaining data governance policies and standards relevant to NPI and productivity project data.

• Bachelor’s degree in engineering, business or finance from an accredited institution.
• Proficiency in data analysis and visualisation tools such as Excel, Power BI, Tableau or similar.
• Experience with data management platforms like Smartsheet, SAP or equivalent ERP systems.
• Strong analytical thinking and problem-solving skills with attention to data quality.
• Excellent communication skills to translate data into actionable insights.
• Basic knowledge of project management and engineering processes is a plus.

• Strong Business Acumen, Analytical capability, and data modelling.
• Working…