1st Line Support IT Helpdesk

Job Title: 1st Line IT Support Technician

Based: Head Office, St Mellons, Cardiff

Reports to: Business Intelligence Manager

If you are an experienced IT Support Technician or have the skills to support a busy IT Helpdesk then we may have the perfect role for you.

Salary and benefits

Salary: £24,000 pa

Free Car Parking

• 25 days annual leave + bank holidays (increasing with length of service)
• Christmas & New Year shutdown period
• Pension scheme
• Specsavers scheme
• Access to 1000's of student discounts inc. Unidays, Student Beans and TOTUM
• £500 employee referral bonus scheme
• Enhanced sick pay & maternity reward vouchers
• Employee well-being and assistance programme
• Access to EV company car scheme
• Life assurance cover

Role

Purpose:

Responsible for first line technical support to internal employees ensuring service requests are dealt with in line with Helpdesk objectives and standards.

Desirable

Skills and Experience:

• Good knowledge of Microsoft Products.
• Experience of using ticketing systems and meeting SLAs.
• The ability to manage your workload and prioritise issues.
• Be comfortable answering telephone calls from staff.
• Be able to explain technical details to non-tec...