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ITIL Service Ops Analyst - Incidents, Changes & ServiceNow

Job in Cardiff, Cardiff City Area, CF10, Wales, UK
Listing for: Rackspace Technology
Full Time position
Listed on 2026-01-10
Job specializations:
  • IT/Tech
    IT Consultant, IT Business Analyst, IT Support, Systems Analyst
Job Description & How to Apply Below
A leading cloud services provider in Cardiff is seeking an ITIL Service Operations Analyst to enhance IT service delivery and ensure service quality. The role involves managing incidents, service requests, and changes in compliance with ITIL best practices while collaborating with technical teams. Ideal candidates should have ITIL qualifications, change management experience, and knowledge of Service Now.
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