Records Management Specialist

Our Data Enablement Services Department plays a critical role in safeguarding and optimising data across the organisation. We comprise key teams such as Data Governance, Metadata Management, Data Quality Management, Customer Master (MDM), and Records Management.

The Records Management team ensures that critical data is stored securely, efficiently, and in compliance with regulations. We help reduce the risk of data loss, promote data minimisation, and support responsible data practices across the organisation.

As a Records Management Specialist, you’ll support the Records Management Operations Lead within the Data Governance team. Your mission is to help manage and protect personal data, ensuring compliance with regulations and internal policies.

This role focuses on data minimisation, retention, and compliance, working closely with IT, the Data Protection Office, and business teams. You’ll play a key part in embedding Data Discovery as a BAU (Business-As-Usual) service, identifying where personal data resides across our data estate, and driving best practices for data retention.

• Data Discovery Support:
  Operate and report from the Data Discovery platform (e.g., BigID).
• Process Documentation:
  Create clear documentation for Data Discovery processes used across departments.
• Data Analysis:
  Analyse outputs from Data Discovery tools and contribute to actionable insights.
• Training & Guidance:
  Assist in training team members to enhance technical capabilities.
• Retention Schedule Management:
  Maintain and improve data retention schedules.
• Repository Identification:
  Help identify and analyse data repositories across the organisation.
• Promote Best Practices:
  Advocate for data retention and minimisation across the business.
• Stakeholder Engagement:
  Present findings and recommendations to stakeholders confidently.

We’re seeking someone passionate about data and eager to make an impact in data governance and compliance.

• Familiarity with data classification tools (BigID or similar).
• Basic understanding of data management principles and GDPR compliance.
• Strong analytical skills and attention to detail.
• Ability to problem-solve and adapt to challenges.
• Excellent stakeholder engagement and communication skills.
• Proficiency in Microsoft tools; experience with BI tools is a plus.

• Work at the heart of data governance and compliance.
• Collaborate with cross-functional teams and senior stakeholders.
• Gain hands‑on experience with leading data discovery tools.
• Contribute to a culture of responsible data management that protects individuals’ rights.

We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people‑first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We’re proud of our people‑first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

Our fantastic benefits make sure our colleagues have a great work‑life balance;
You can view some of our other key benefits here.