Collections​/Accounts Receivables Operative

Fixed-term Contract – 12 Months

Atradius provides trade credit insurance, surety and collections services worldwide through a strategic presence in 50 countries. Atradius has access to credit information on 200 million companies worldwide. Its credit insurance, bonding and collections products help protect companies throughout the world from payment risks associated with selling products and services on trade credit. Atradius forms part of Grupo Catalana Occidente, one of the leading insurers in Spain and worldwide in credit insurance.

At Atradius, we believe in personal development and the Growth Mindset. Our Culture is based on teamwork, reliable accountability, constantly improving and unrivalled service. Read more on our Career site:

This role forms part of the Atradius Collections Unit within the Western Europe Region, chiefly focusing on the UK & Ireland.

Atradius Collections provides efficient, quick and flexible solutions across all accounts receivable management areas but chiefly, collecting domestic and international trade debts. With a global network of collections specialists, lawyers and insolvency practitioners worldwide, Atradius Collections serves over 15,000 customers, supporting them to reduce client’s trade risks through our efficient Business-to-Business focused trade invoice collections services.

Credit-IQ is a new software solution launched by Atradius that automates the Accounts receivable management of businesses.

This opportunity will involve working a portfolio of cases for debt collection, accounts receivables management for our clients and testing/implementation of new system capabilities while supporting the wider team.

• Responsible for the recovery of monies owed to clients in respect of credit insured transactions or uninsured debts placed for collections.
• Direct debt chasing and liaison with 3rd party debt collectors, legal representatives and/or administrators/receivers.
• Contacting debtors by telephone in order to successfully collect on the debt that they owe.
• Improvement of collection processes and results; reduce time to collection; decrease operating expense and/or scheduled reminder calls; escalation of debt collections action; including a final notification that outlines next step if payment is not received.
• Make follow-up communications a priority to ensure that customers keep their commitments.
• Managing a portfolio of debts, implementing the agreed processes and systems to achieve desired goals and results.
• Owning and maintaining the day-to-day relationship with client, debtors and 3rd parties including negotiation over recommended action.
• Assessing the cost effectiveness of taking legal action and prepare suitable cases for transfer to in‑house legal team or external parties.
• Responding to customer queries on both standard and non‑standard issues, ensuring a full investigation is completed to answer the customer query in full.
• Involved in wider Atradius projects, providing input and local technical knowledge to support the project group.

We are looking for a driven individual who is ready to learn and develop through their apprenticeship with the following skill profile:

• Experience in debt collection or accounts receivable management is desirable but not essential.
• Good communication skills both verbal and written.
• Ability to present information clearly and ability to share technical information in a style appropriate to the audience.
• Sound judgment and ability to assess cost effectiveness of actions.
• Ability to assess and identify key risk factors.
• Good negotiation skills and an understanding of business transactions.
• Ability to build strong and productive relationships with both internal and external customers.
• Drive, enthusiasm and the ability to work well under pressure.
• Ability to organise daily, weekly, monthly workload and prioritise in order to achieve deadlines.
• Self‑starter, motivated and flexible in approach.
• Works with others to achieve team goals, actively participates in group discussions, sharing experience, ideas and best practice.
• Identifies…