Bureau Services Co-Ordinator

Step into a role where your organisation, curiosity and problem‑solving skills genuinely make a difference to clients every day. Bureau Services Co‑ordinator is a permanent role offering hybrid working opportunity in central Cardiff. You will be joining the Energy team that helps a broad portfolio of property management clients stay in control of their utility costs. You'll play a key part in keeping portfolios complete and accurate, reducing risk, minimising missing invoices and tackling debt before it becomes a problem.

It’s a role where you’ll quickly see the impact of your work and build strong relationships across the business.

• Take responsibility for a set of client utility accounts, ensuring their portfolio data is complete, accurate and up to date.
• Get to the bottom of billing queries and debt issues, working closely with clients and internal teams to deliver swift, practical solutions.

• Manage all tickets and queries for your clients, keeping on top of deadlines and agreed SLAs.
• Work with the Bureau Services Team Leader to prioritise workload so the most important issues are tackled first.
• Keep clear, accurate notes on tickets and escape issues when needed so nothing falls through the cracks.

• Spot potential risks such as missing invoices or gaps in portfolio data and take proactive steps to fix them.
• Collaborate with other teams to address root causes, helping to reduce future issues and improve the overall service.

• Strong organisational and time‑management skills, with confidence handling multiple accounts and deadlines.
• Excellent communication skills and a natural problem‑solving mindset.
• A sharp eye for detail and a commitment to getting things right the first time.
• Good working knowledge of relevant systems (e.g. Optima) and solid Excel skills.

• Proactive, customer‑focused and keen to deliver a great service.
• Someone who takes ownership and sees tasks through to completion.
• A collaborative team player who enjoys working with others to get results.
• Adaptable and comfortable juggling competing priorities in a fast-paced environment.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.