Agency Enquiries Analyst - FTC

Company Description

Legal & General (L&G) is a leading UK financial services group and major global investor.

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

Our Group Functions provide the services that all areas of the business need. This requires a talented and diverse team behind the scenes, who enable everyone at L&G to do what they do best.

Joining us means helping to improve the lives of our customers and contributing to the success of the business every day.

We’re recruiting for a Agency Enquiries Analyst - 12 month FTC to join us. We’re offering a competitive base salary.

We’re looking for an Agency Enquiries Agent to join our Finance Operations team. In this role, you’ll be the first point of contact for intermediaries and internal colleagues, helping to resolve commission and fee-related enquiries across a wide variety of products. If you enjoy delivering excellent customer service, working collaboratively, and developing strong technical knowledge, this could be a great opportunity to grow your career.

• Handling inbound and outbound enquiries and building positive rapport with customers
• Investigating commission and fee-related queries using systems knowledge and sound judgement
• Providing clear, accurate responses to written enquiries and ensuring all actions are completed
• Maintaining accurate records of work received to support management information reporting
• Following internal processes and regulatory standards to protect customer data and uphold compliance
• Developing a working knowledge of commission systems, processes and product structures
• Working collaboratively with colleagues to share knowledge and deliver team objectives
• Contributing to a fair, consistent and positive customer experience across all interactions

Who we’re looking for:

• Strong commitment to delivering excellent customer service
• Ability to communicate clearly, positively and professionally across all channels
• Confidence in handling queries by phone and email with accuracy and attention to detail
• Capacity to analyse information, use balanced reasoning and apply sound judgement
• Strong organisational skills with the ability to prioritise work effectively
• Comfortable learning and navigating multiple systems and processes
• A collaborative approach, contributing to a supportive and high-performing team
• A proactive mindset with the confidence to challenge processes and suggest improvements

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance
  -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer – both for our own products and at a range of high street stores and online
• In 2023, some of our work spaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.