GFIE-- Operational Officer - Companies House

Eligibility

This role at Companies House is available specifically to people who served in the Armed Forces, or are in a resettlement period and due to leave the Armed Forces within a reasonable time frame, or are a military spouse/partner whose current partner still serves, or were discharged within the last 12 months.

We want you to join us, learn new skills and bring your experience to our organisation. We believe everyone has the potential to make a difference, and we want to ensure all staff are equipped with the knowledge and skills to do so. As part of your employment, you will have access to a range of learning and development opportunities and a buddy to help you understand the Civil Service and maximise what it offers.
We believe Companies House is a great place to work and we’d love you to come and join us!

Our aim is to be the best registry of companies in the world, achieved through brilliant people, working on brilliant systems, delivering brilliant services.

This role is part of the Operational Delivery Profession – the largest profession in the Civil Service, with over 290,000 members. ODP professionals are the public face of government, delivering essential services to millions of people every day. As a member of this profession, you’ll have access to a wide range of development opportunities, a supportive community, and a clear framework to grow your career.

We’re looking for a motivated, confident, and customer-focused individual to join us as an Operational Officer. You’ll be the frontline support for our customers, providing essential advice and assistance, predominantly over the phone.

No two days are the same, and you’ll play a vital part in delivering a high-quality service that really makes a difference.

This role offers a great entry point into the Civil Service, with opportunities to build valuable skills, gain experience in a customer-facing operational environment, and develop your career over time. You’ll be supported to succeed, encouraged to learn, and recognised for the contribution you make.

If you enjoy learning new skills, take pride in delivering great service, and enjoy working with friendly, supportive colleagues, this could be the perfect role for you and we’d love to receive your application!

• Act as the first point of contact for customers, primarily via phone and email, providing clear, accurate, and friendly support.
• Manage a high volume of customer enquiries confidently and professionally, ensuring each interaction is handled with care and respect.
• Resolve queries and problems at first contact whenever possible, using sound judgement to deliver positive outcomes.
• Work collaboratively as part of a supportive team, sharing knowledge and contributing to team targets and service standards.
• Process and check information and documentation, ensuring data is accurate, complete, and recorded correctly.
• Meet deadlines and targets, while maintaining a strong focus on quality and attention to detail.
• Maintain strong customer relationships by consistently adopting a customer‑first approach.
• Complete essential administrative tasks to ensure systems and records are kept up to date and compliant.

• Strong communication skills – confident speaking to customers on the phone and clear, professional, and accurate in written responses.
• A genuine customer-focused mindset – committed to delivering a positive experience in every interaction.
• Adaptability and resilience – comfortable working in a changing environment and able to respond positively to new challenges.
• Good organisation skills – able to manage workload, prioritise effectively, and work to agreed targets.
• Attention to detail – takes pride in producing accurate work and following processes carefully.
• Sound judgement and decision-making – able to make decisions within guidance and explain them clearly and professionally.
• Comfortable with IT – confident using a computer; no expert level required.

Organisation:
Companies House

Job Title:

Operational Officer

Job Grade:
Administrative Officer (AO)

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