Metering Scheduler FTC

Apply nowWhy choose us?

Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy – working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050.

• 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
• Hybrid working options (for some positions).
• Enhanced Maternity leave. Paternity and Adoption leave.
• 24/7 free and confidential employee assistance service.
• Simply Health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
• Life Insurance (4× annual salary)
• Pension matching scheme (up to 5% of salary)

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We’re looking for an organised and proactive Scheduler to join us on a 6‑month fixed‑term contract, playing a key role in coordinating work for our SMS field engineers and sub‑contractors. In this role, you’ll plan and manage daily schedules in the most efficient and cost‑effective way, ensuring all activity aligns with client priorities and contractual commitments. You’ll also oversee scheduling for our warrant project, responding to specific client bookings and ensuring each engineer has sufficient chargeable work to meet departmental targets.

Alongside this, you’ll handle customer queries with professionalism, collaborate closely with internal teams to meet service requirements, and maintain accurate reports and databases to support smooth operational delivery.

Based in our Cardiff office, working Monday to Friday 8.30am to 5pm reporting into the Metering Delivery Manager.

• Schedule work for SMS Field Engineers and sub‑contractors to ensure efficient daily operations.
• Action requests received via customer portals and the Metering Services mailbox, prioritising work in line with contractual agreements.
• Support engineers and sub‑contractors, identifying issues and escalating to the Metering Delivery Manager when required.
• Maintain the Metering Database and other relevant systems, ensuring industry flows are sent where necessary.
• Liaise with customers and internal departments regarding appointments, access, and service delivery.
• Prepare management reports and request access permits as needed.
• Handle ad‑hoc queries from engineers, customers, suppliers, and other teams.

• Education up to GCSE (or equivalent) standard
• Recognised course / qualification in Microsoft Office (Word, Excel etc)
• Organisational skills
• Experience in Reporting using relevant systems/databases
• Good time management
• Good Communication skills, written and verbal
• Experience of working in a team
• Experience of working under pressure and delivering deadline

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