Head of Facilities & Engineering

voco St David's Cardiff have an incredible opportunity for a Head of Facilities and Engineering
to join our Cardiff Bay 5-star hotel!

We are offering a competitive pay
, plus a potential 15% annual bonus based on performance
!

At voco,
everyone’s a host and ready to provide our guests with the relaxed but attentive stay that they desire. We are reliably different, a trusted name offering an informal,
non-pretentious stay that leaves our guests with a lasting impression
. With a focus on our environment
, you will be greeted by environmentally conscious innovations from start to finish.

Set on Cardiff Bay's waterfront, voco St David's Cardiff makes a bold statement, with its glass-fronted façade, private balconies, floor-to-ceiling windows, and coastal setting. The Tir a Môr at voco St David’s Cardiff is our eclectic restaurant and bar. Our bold flavours draw inspiration from world food cultures and blend perfectly with the best seasonal produce Wales has to offer.

The Spa, located in the hotel, offers just the place to unwind and has been voted one of the best spas in the UK. voco St David's Cardiff is a wonderful setting for meetings, conferences, weddings, and celebrations alike.

We are currently seeking a driven and highly skilled Head of Facilities and Engineering to join our team and take responsibility for the efficient operation of our hotel’s facilities. If you have a proven track record in leadership, facilities management, and a passion for hospitality excellence, we’d love to hear from you!

The Head of Facilities and Engineering at voco St. David’s will lead a dynamic team, overseeing all aspects of the hotel’s engineering operations and ensuring the highest standards of performance, safety, and guest satisfaction. This role is key to the ongoing success of the hotel, requiring someone with strategic vision, operational expertise, and the ability to inspire and engage the team to deliver top-tier service.

• Support the creation and execution of the strategy for the facilities and engineering department, ensuring alignment with overall hotel objectives.
• Be accountable for the performance of the engineering team, including recruitment, rostering, and ensuring a well-managed and motivated workforce.
• Regularly review, audit, and address any operational issues within the department, ensuring high standards and continuous improvements.
• Stay abreast of industry trends and develop compelling cases to introduce new initiatives that will benefit the hotel and enhance guest experiences.
• Foster a culture of recognition and hospitality excellence, building confidence in teams and promoting high performance.
• Solve complex, cross-departmental challenges, analysing issues to identify root causes and implementing effective solutions.
• Encourage a collaborative environment where best practices are shared and applied across the team.
• Create pride within the team to deliver consistent, outstanding guest experiences that reflect the values and reputation of the voco brand.
• Demonstrate in-depth knowledge of facilities management, engineering systems, and cross-functional hotel operations to ensure the smooth running of the hotel.

• To have managed one or more hotel facilities departments as listed, for 3 or more years in a global hotel brand of the same classification (as minimum) with comparable size and complexity.
• Experience in at least two of the following; writing and executing a full preventative maintenance program, responsibility for testing and record keeping for fire, life and safety systems, taking remedial action on the fire and water risk assessments, sourcing and working with contractors on technical services and projects, writing a full security risk assessment and taking remedial action, performing update to technology infrastructure, led green engage on property.
• Knowledge of appropriate hotel systems to support operational process as service optimisation tool (Quore/Hotsos/Knowcross) Building Management System, CCTV, HGEM, Procure Wizard and UKG Pro is considered a plus.