Senior Data & Operations Coordinator; maternity cover

Contract type: Full Time (37.5 hours) - Fixed Term (28/02/2027)

Location: Cardiff, Cardiff International Study Centre

Salary: £30,000 per annum

The post holder will be operationally managed by the Senior Data & Operations Coordinator. The post holder will work in a matrix structure and need to build strong working relationships within the Student Experience Team, central Study Group teams and the university partner to ensure the smooth running of the Centre.

The post holder will report to the Deputy Director Student Experience and will line manage Data & Operations Coordinators and an Exams Officer for their specialist area in addition to carrying out administrative tasks. The post holder will work in a matrix structure and need to build strong working relationships within the Student Experience Team, Central Study Group teams and the university partner to ensure the smooth running of the Centre.

ABOUT THE ROLE

• Ownership of the Centre's definitive datasets and student results, ensuring accuracy and currency.
• Produce data driven reports for the Centre Director/other members of the team as requested.
• Development and maintenance of the Centre's annual 'Calendar of Governance/Business'.
• Act as secretary to relevant boards, meeting and committees, ensuring these are minuted.
• Ensure Study Group policies and standard operating procedures are implemented.
• Support management teams in preparation for quality assurance and enhancement activities.
• Coordinate and motivate the Data and Operations team to contribute to ensuring the best possible student outcomes and student experience.
• Liaise with other Senior Coordinators to ensure front desk/reception areas are covered during working hours and allocate workload in busy periods or during absence of the Student Experience Team.
• In liaison with central teams contribute to the continuous improvements of processes and communication to enhance the student experience.

• Complete risk assessments for the ISC including annual fire risk assessments, any maternity risk assessments.
• Complete monthly health and safety checks, attend health and safety meetings, complete inductions for staff, ensure compliance with ISO 45001
• Fire safety - ensure rooms are in line with fire safety regulations, fire exit signs on doors, ensure fire marshals are on site, run fire drills twice per year.
• First aid - ensure first aider are on site, report any first aid incidents, order and maintain the first aid boxes and defibrillator.

Assessments & Academic Administration

• Work with centre management to oversee implementation of standards and regulations.
• Organise the release of assessment screens termly.
• Organise and assist with invigilation of assessments.
• Organise the verification process of assessments, security, collation, distribution, collection and archiving of assessments, examination scripts and documentation.

Compliance

• Act as Visa lead for the Centre and have a full understanding of visa compliance procedures and processes, contributing to compliance in the Centre. Attend monthly visa lead meetings organised by the central team.
• Organise student registration at all intake points, including late arrivals to ensure student records are

General

• Be a key point of contact for all students and deal professionally and promptly with student enquiries and requests for support, fostering positive relationships with the student body.
• Assist in organising and delivering student events such as induction, transition and enrichment activities.
• Be responsible for ordering for the ISC (e.g. classroom and office resources).
• Assist in reviewing policies and updating local procedures, as required.
• Undertake any part of the administrative tasks and cover for members of the Student Experience team as required.
• Foster productive relationships with internal and external stakeholders.
• Any other duties as required by the Deputy Director Student Experience or Centre Director.

ABOUT YOU

• Bachelor's degree (or equivalent experience to demonstrate ability to work and think independently)
• Administration or management training or qualification
• Higher level safeguarding training (desirable)
• Line management of staff
• Supporting students in an…