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Complaints Specialist – FCA‑Compliant, Customer Champion

Job in Cardiff, Cardiff City Area, CF10, Wales, UK
Listing for: Capital on Tap
Full Time position
Listed on 2026-03-06
Job specializations:
  • Customer Service/HelpDesk
Job Description & How to Apply Below
A growing fintech company in Cardiff seeks a Complaints Team member to manage customer complaints and ensure regulatory compliance. The ideal candidate will have experience in a customer-focused financial services environment, strong communication skills, and a commitment to improving customer satisfaction.

This role offers office-based work for the initial 3 months, with potential for flexible arrangements thereafter. Benefits include private healthcare, a pension scheme, and more.
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