Motor Finance Specialist

We are looking for a Motor Finance Specialist to join our team at Admiral Money!

Admiral Money is the dynamic lending arm of Admiral Group, offering personal loans, motor finance, and homeowner loans since 2017. We’re building something special for our customers and are looking for curious, driven individuals ready to learn, take on challenges, and make an impact.

We have a plan to enhance, simplify and drive innovation through the Motor Finance industry and have put together a first-class team to take our award-winning proposition to the next level. Our Car Buying Specialists are key to the success of our Motor product, ensuring customers receive great outcomes.

We’re proud to be a certified Great Place to Work for over 25 years, with recognition for Women and Wellbeing. Our inclusive culture empowers everyone to Be You.

Need support during the recruitment process? Just let us know – we’re here to help.

Please note:

The successful candidate will be required to work on site at least once per week in Cardiff.

As a Motor Finance Specialist, you will create meaningful experiences for customers by listening carefully and asking the right questions. You will understand where each customer is in their car‑buying journey and explain how our lending products can save them time and money. You will respond to customer queries via phone, web chat, and email. The role also includes contacting dealerships to arrange payments and request invoices, ensuring a seamless experience.

You will be a key part of our digital car‑buying process, acting as the main point of contact for customers looking to fund their vehicles. You’ll share knowledge of our financial products, support customers in finding the right vehicle, and work with internal teams to resolve queries efficiently. You’ll support customers applying through digital or point‑of‑sale journeys, ensuring everyone receives a high level of service.

We are looking for individuals who are motivated, customer‑focused, and confident taking ownership of their work. This role involves collaborating with internal stakeholders to help enhance our customer experience. You will play an important part in ensuring the journey is clear, transparent, and exceeds expectations.

If you’re passionate about delivering excellent service and want to play a key role in creating exceptional customer experiences, we’d love to hear from you.

• Serve as the primary point of contact for customers throughout the car buying journey.
• Use internal tools and capabilities to help customers find suitable vehicles within Admiral’s dealer network.
• Provide clear, expert guidance on financial products and offer support where needed.
• Liaise with dealers to arrange payments and coordinate collection dates to ensure a seamless buying experience.

• Act as a liaison between customers and internal departments, ensuring clear communication and smooth execution of customer requests.
• Collaborate with cross‑functional teams, including sales, underwriting, and customer service to deliver timely and accurate solutions.
• Work with the Product team to continuously improve the customer proposition and journey.

• Ensure customers understand the features, benefits, and key information relating to each financial product.
• Consult with the dealer network to support smooth handovers and agree collection and payment arrangements.
• Support customers in making informed financial decisions, tailoring your approach to each individual’s needs.

• As this role is based in a new and growing team, you will be responsible for ensuring that best practise and expertise is shared across the operational teams, and to wider Operational and Product areas where suitable. This could include the need to roll our product/role specific training, run call calibration sessions or workshops.

• Previous customer service experience, preferably in a sales environment, with a strong appetite for providing first class customer service.
• Sound analytical skillset.
• Effective communication and…