Benefit Officer

The Benefit Section is responsible for assessing customer's entitlement to means tested benefits and grants.

Full training will be provided and will give successful applicants a wide range of useful skills and experience. You will gain experience of dealing with customer enquiries by telephone and in writing. You will also be trained to use various IT systems.

There are no formal qualifications required however experience of working in a Benefits or advice environment is essential. The successful applicants will have good communication skills and the ability to adapt and learn quickly. A positive and customer focused attitude is essential as is the ability to work to targets and deadlines.

This post is temporary until 31/03/2027.

Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools-based staff the Headteacher / Governing Body.

This vacancy is suitable for post share.

This post is subject to Disclosure and Barring Service Standard checks.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.

Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:

Important information you need read in order to complete your application:

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Job Category Admin / Clerical

Department Housing & Communities

Working Pattern/Contract Type Full Time Temporary