Control Centre Operator; Telecare

Telecare Cardiff is looking for a highly motivated individual to join their team of Control Centre Operators.

The candidate will be responsible for handling a variety of Telecare and out of hours repair calls from start to finish, as well as operating alarm receiving software. The post is for an average of 28 hours per week and is subject to night time and weekend enhancements.

The candidate should be educated to GCSE level or equivalent with successful applicants possessing excellent communication and IT skills and the ability to adapt and learn quickly. A positive and customer focused attitude is essential. A genuine desire to help and plenty of empathy are the keys to success in this role. The role operates over a 24-hour rotating shift pattern, meaning the successful candidate will work a combination of morning, afternoon and night shifts.

This post is subject to a Disclosure and Barring Service Basic check.

This post is part time and will work 28 hours per week and is subject to night, weekend and bank holiday enhancements where appropriate.

Safeguarding and Child Protection are key priorities for the Council. We aim to support children and vulnerable adults to ensure they are as safe as they can possibly be. Our services and schools are committed to ensuring the safety and protection of all children and vulnerable adults, and will take action to safeguard their well‑being, and acknowledge that children and vulnerable adults have a right to protection.

This is supported in the general ethos of the Council and all schools.

The ability to speak other languages, in particular Welsh, and Community Languages would be an advantage.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

The interview process for this role will be held face to face and may include an additional task.

If you have any concerns about your ability to take part in a virtual interview process or would like to have an informal chat about this role please contact Huw Parry-Evans  Hu

Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website :

Important information you need read in order to complete your application:

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• Job Category Social Services - Adults
• Department Social Services - Adults
• Working Pattern/Contract Type Part Time Permanent