Visitor Assistant

Overview

Title:

Visitor Assistant |

Location:

Witley Court, Worcestershire, WR6 6JT
| Salary:
This is a Fixed Term contract from 1 April 2026 to 31 October 2026. £12.39 per hour / 12 hours per week. All salaries will increase following the NLW rise on 1 April 2026 to a minimum of £12.71 per hour. Job type:
Fixed Term Contract. .

Would you like to work for the charity that cares for hundreds of historic sites in every corner of England? We are looking for a Visitor Assistant to join us at Witley Court working a minimum of 12 hours per week.

No history background? No problem. What is important to us is a passion for people and excellent customer service. You will enjoy working with others as part of a team and understand what makes excellent customer service to deliver an engaging visitor experience to a diverse audience.

Heritage is for everybody, and we are here for heritage.

Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings. That's why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures.

And it's why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create.

Witley Court and Gardens is a large outdoor site, spread over 50 acres. We welcome around 70,000 visitors a year.

• Be part of an amazing team of employees and volunteers, ensuring visitors have a great time from the moment they arrive until they say goodbye.
• Through your recommendations, help personalise visitors' experiences—this could include talking about the benefits of English Heritage membership or recommending things to see and do on site.
• Contribute to keeping the site accessible, safe and well presented at all times.
• Work varied shifts; some days will be busy, others quieter (especially on wetter days).
• Some paid or voluntary experience with the public is beneficial, but full training and support is provided as part of your induction.
• You will be required to work weekends and Bank Holidays (more information at interview).

• Passion for people and excellent customer service.
• Ability to work as part of a team and communicate with a diverse audience.
• No specific history background required.

• The opportunity for career progression within the heritage sector in retail, food and beverage or general management
• Opportunities to go to some of our great live music and history events
• Free access to all English Heritage sites for you, and up to 6 friends and/or family members
• 25% discount in our shops and cafes
• Enhanced maternity/paternity/shared parental leave
• 25 days' holiday plus Bank Holidays pro rata rising to 28 days after 3 years
• Options to buy additional leave
• Matched pension contributions up to a maximum of 10%

You can find out more about us here:  and meet some of our people and hear about why they enjoy working with us:

Everybody's welcome at English Heritage

Forget the stereotypes. It takes thousands of people from every background to care for England's heritage and open it up for everybody to enjoy. We're looking for every type of person with every kind of skill and experience, and we're committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally.

These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.

We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.

If you would like to talk to us before you apply e.g. about workplace adjustments or working patterns, please contact Tanya Kirk, Site Manager, on tanya. No agencies please.

You will need to refer to the following documents when completing your application.