Customer Service Consultant - Pet

Customer Service Consultant - BH21- £25,000 + Commission

Our client is a leader in Pet Travel and they are searching for an enthusiastic and friendly customer service consultant to join their team. The role involves managing client enquiries, providing tailored quotations, and explaining the booking and compliance process to potential clients. It requires excellent communication and negotiation skills, with a customer-focused approach to building trust and closing sales.

• Handle assigned sales enquiries in a timely and professional manner.
• Provide accurate client quotations.
• Enrol prospects into the automated follow-up journey to ensure consistent communication. Offer opportunities for clients to book face-to-face consultations.
• Conduct negotiations with clients, ensuring consignments are directed to compliance for checking.
• Facilitate agreement and contract preparation.
• Dispatch contracts and oversee the signing/payment process.
• Collect deposits and ensure payments are processed before moving consignments to the compliance phase.
• Clearly communicate payment terms, including the refundable deposit policy if consignment fails compliance checks.

• Previous experience in sales or customer service, preferably in a service-based industry.
• Strong interpersonal and negotiation skills.
• Ability to work with CRM systems or sales portals.
• High attention to detail and ability to manage multiple client enquiries simultaneously.
• Excellent written and verbal communication skills.

This role is Monday - Friday with 1 in 5 Saturday shifts. It is a temporary maternity cover role for 9-12 months. Due to the location of the office you must be able to drive and have your own vehicle.