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Customer Service Rep Customer Success Mgr./ CSM

Director of Customer Experience & Service Excellence

Job in Cardiff, Cardiff City Area, CF10, Wales, UK
Listing for: Atradius N.V.
Full Time position
Listed on 2026-01-26
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Customer Success Mgr./ CSM
Job Description & How to Apply Below
A leading global insurance firm in Cardiff seeks a manager for their customer service team. The role involves managing team performance, defining customer service strategies, and ensuring high-quality experiences for policyholders and brokers. Candidates should have strong leadership skills, excellent communication ability, and a background in customer service. Benefits include a competitive salary, annual bonus, and a market-leading pension package, among others.
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