Resident Services Associate

Cobalt is supporting a leading build to rent operator to appoint a Resident Services Associate, a front of house role focused on delivering a smooth, positive renting experience for residents based in Cardiff City Centre.
The organisation

This organisation is a major UK residential landlord operating in the build‑to‑rent sector. They place residents at the centre of everything they do, with a strong focus on service quality, community, and long‑term rental experiences. They offer professionally managed homes, modern amenities, and a culture built around care, respect, and accountability.

As a Resident Services Associate, you will be a key member of the front‑of‑house team, acting as a familiar and trusted presence for residents.

Key responsibilities include:

• Delivering excellent customer service in line with the organisation's service values.
• Acting as a first point of contact for residents, visitors, and partners.
• Building positive relationships with residents and encouraging engagement.
• Supporting service delivery across front‑ and back‑of‑house functions.
• Collaborating with internal teams to ensure resident satisfaction.
• Promoting a safe, welcoming, and well‑managed environment.
• Supporting property and service‑related activities across the resident journey.

The Resident Services Associate role plays a central part in ensuring residents feel supported, valued, and at home.

To be successful as a Resident Services Associate, you will bring:

• Working knowledge of customer service within property, hospitality, travel, or tourism.
• Strong written and verbal communication skills.
• Confidence building relationships with a wide range of people.
• Awareness of Health & Safety requirements within a site‑based environment.
• Experience working as part of a team.
• A positive, resilient approach to problem‑solving.
• A professional and well‑presented manner.

Customer service or property‑related qualifications would be advantageous.

Interviews are expected to take place shortly, so early applications are encouraged.

Due to the volume of applications received, if you don’t hear back from us, please assume your application has been unsuccessful on this occasion. If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let your Cobalt consultant know.