Night Auditor

Company Description

Novotel Cardiff Centre offers guests a stylish and comfortable stay overlooking Bute East Dock. Located close to Cardiff Castle, Cardiff Bay and St David’s Shopping Centre, the hotel features leisure facilities including a gym, swimming pool and steam room. The on‑site Customs Shed restaurant serves a mix of local and international cuisine, while the bar offers a selection of beverages.

Join our team as a Night Team Member Multi‑Skilled and become an integral part of our hotel’s exceptional service experience. As the first point of contact during the night, you will ensure guests’ comfort, safety and satisfaction from check‑in to check‑out.

• Attend to all guests promptly, efficiently and with courtesy.
• Maintain updated guest profiles and ensure accurate registration processes.
• Handle guest inquiries, messages and parcels accurately.
• Collaborate closely with Housekeeping to coordinate room information and lost property.
• Perform cash handling and ensure accurate account postings.

• Maintain a secure environment according to policy.
• Conduct night security rounds to safeguard guests and property.
• Report safety hazards promptly and handle complaints efficiently.
• Assist in emergency situations as needed.

• Assist in establishing ongoing training programmes to uphold brand and service standards.
• Induct new staff members and ensure adherence to service procedures and standards.
• Provide regular briefings and relevant information to staff.

• Comply with health, safety and environment policies and procedures.
• Participate in workplace consultation on health and safety matters.
• Report hazards, incidents or injuries promptly and accurately.
• Maintain hygiene standards for food handling and presentation.
• Ensure compliance with liquor licensing requirements.

• Provide friendly, efficient and professional service to all guests.
• Actively promote special promotions and available facilities.
• Implement Accor values and customer vision to deliver the best service.

• Complete all assigned tasks accurately and within designated time frames.
• Participate in training and development programmes to enhance personal and departmental standards.
• Abide by Accor policies on Equal Employment Opportunity and workplace harassment.
• Maintain confidentiality of hotel, customer and staff information.

• Previous experience in hospitality or customer service preferred.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Flexibility to work night shifts, weekends and holidays as required.

• Free night stays in our UK hotels and 30% discount in any Accor Restaurant (T&C applies).
• Discounted hotel rates worldwide through Accor Hotels.
• Continuous learning and development via Accor Academy.
• Support for wellbeing in professional and personal lives.
• Exploration of limitless opportunities across 5,000 hotels in over 100 countries.
• Active participation in initiatives to build a more inclusive and sustainable world.
• Cycle to Work scheme and Eye Care voucher.
• Extra holidays and pension scheme.
• Merlin Entertainment discount and birthday bonanza.
• Accor Dining Experience at hotels/restaurants.
• Development opportunities through Accor Academy.

When you submit an application to HQ and Midscale Hotels:
Accor UK Business & Leisure Hotels Limited, trading as Accor Invest UK, the company processes personal data to consider and manage your application. We may also process data supplied by third parties, ensuring compliance with EU data protection legislation and the Data Protection Act 2018. Information regarding the processing of candidates’ personal data and the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.

• Entry level

• Full‑time

• Management and Manufacturing