Facilities Helpdesk Administrator

MITIE's Vision

The exceptional everyday MITIE's Values:

• We are one Mitie
• We are built in integrity and trust
• We go the extra mile
• Our diversity makes us stronger
• Our customers' business is our business

• Responsible to:
  Helpdesk Manager
• Responsible for:
  Maintaining the CAFM function

• Attend team briefings
• Training courses as required

• Collation of all information and documentation relating to the safe operation of hard services associated within all sites across the client's estate, including all estate maintenance and reactive work records.
• Ensure that all tasks are completed, and records uploaded to the CAFM system, for ease of reference by both the client and other MITIE staff.
• Accurate and timely reporting on all helpdesk responsibilities.
• Accurate record keeping and reporting of all maintenance records through the CAFM system within contract defined time frames.
• Identification as reported, any mechanical/electrical/fabric issues or faults, which will have a detrimental effect on the building environment & will require action by the maintenance team.
• Communication & liaison with specialist subcontractors on scheduled service activities when required.
• Follow MITIE policies and procedures for Quality, Health & Safety, and the Environment.
• Communicate with management immediately regarding any H&S related issues associated with the contract.

• Facilities Management Experience.
• A working knowledge of IBM Maximo or other CAFM System desirable.
• A basic knowledge of SAP.
• Commitment to training.
• Promote a 'can do' attitude across the service provision.
• To be a team player.

The post holder will have the authority to carry out their role on a day-to-day basis in accordance with all prevailing company policies.