B2B Commercial Operations Manager Part time; FTC

This role offers a competitive salary, hybrid working (One day a week in the Cardiff office), 28 days holiday a year plus Bank Holidays and a fantastic pension scheme offering 6% in year one and 11% after this.

Salary £27,540 - £35,194 (21 hours per week)

(FTE salary is £45,900 - £58,658)

This is a 12 month fixed term contract to cover maternity leave. It is part time of 21 hours over Monday, Wednesday, Thursday or happy to consider shorter hours over 4 days.

Please note:
Although we acknowledge that the use of AI tools can be helpful, we want your application to represent you. Please ensure your CV and statement of suitability (if asked to send in this advert) reflect your own voice and experiences.

To develop and manage the effectiveness and efficiency of operations across the B2B and B2B2C commercial propositions and ensure that all products and services are sold in a way that protects the unique selling point of Which? as an organisation.

• management of commercial relationships that operate centrally across the B2B business, including affiliates, endorsements & brand protection, and oversight of the Which? contract templates and compliance with the proposition processes and procedures
• management of the price book and discount strategies across the B2B Commercial area ensuring consistency across sales and business verticals and working with teams to build compelling pricing models that support profit margins and sales growth
• monitor and support day to day operations of the Business to Business Commercial area including line management of two B2B operations co-ordinators
• Develop and support BAU promotion of B2B propositions with the wider business, particularly through content and research

You should have experience working in a successful operations environment with experience of implementing process improvements and standard operating procedures. You should have the ability to spot opportunities for improvement and have the mindset to get these implemented across the organisation. Experience in B2B marketing or business development would be beneficial but not essential. As a minimal you should have demonstrable skills and knowledge in:

• B2B and B2B2C business models
• Awareness of profit margins, sales growth strategies, and market positioning
• Understanding of contractual terms, template management and legal compliance
• Experience using CRM systems
• Excellent relationship building and communication skills

• Interview will be 1.5 hours with 45 minute interview and 15 mins task with 30 mins preparation time

• Flexible working hours available - current role is 21 hours per week but we are open to conversations on additional hours as part of the interview process
• Generous 28 days holiday a year plus bank holidays and the option to buy additional holiday days (pro rata based on hours worked)
• Excellent pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service)
• Annual Award (depending on employee and company performance)
• Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months)
• A discretionary death in service benefit provision equivalent to six times your annual salary
• Free access to Which? member content and free access to Which? money & legal helplines
• Free wills for all Which? employees, plus, partners of employees can make their will at cost price.
• Discount site Pluxee which offers large %% off every day shopping and holidays
• Work from (almost) anywhere” for 4 weeks of the year policy

We promote a great work-life balance (all our roles are now hybrid), offering flexible working options in addition to a full time working week (35 hours) e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at

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