Transactional Communications Lead; FTC

About L&G

Legal & General (L&G) is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement. We’re a leading provider of retirement and protection solutions, aiming to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys. We focus on helping the customers of today and tomorrow achieve better long-term outcomes, either talking with them directly or working with intermediaries and employers to meet their needs.

We use the latest technology to connect with them quickly, efficiently and in highly personalised ways.

At Legal & General, we’re committed to creating communications that genuinely support and empower our members. As our Transactional Communications Lead, you’ll play a key role in shaping how our customers experience pivotal moments—ensuring every interaction is clear, timely and meaningful. If you’re passionate about customer‑centric delivery, thrive in an agile environment and enjoy turning insight into real‑world impact, we’d love to hear from you.

• Owning and shaping the strategy for workplace transactional communications, aligning it with divisional and business priorities
• Managing and prioritising the communications backlog, ensuring clear requirements and delivery alignment
• Guiding user story creation, acceptance criteria and definition of done to support effective agile delivery
• Communicating with stakeholders confidently and clearly, ensuring shared understanding of progress, risks and assumptions
• Evaluating and improving customer experience by applying insight, data analytics and Consumer Duty principles
• Driving agile ways of working across the communications programme, tracking delivery metrics and promoting continuous improvement
• Reviewing proposed solutions, assessing alignment with strategic imperatives and advising on priorities
• Coaching and supporting colleagues to build agile capability, encouraging self‑organisation and collaborative problem‑solving

• Experience working as a Product Owner, Scrum Master or similar agile delivery role
• Strong understanding of agile principles, frameworks and team‑level delivery practices
• Ability to interpret and use customer insight, analytics and MI to inform decision‑making
• Confidence engaging with technical and non‑technical stakeholders at all levels
• Knowledge of customer journey design and customer‑centric communication approaches
• Understanding of pensions, savings or investment products (or willingness to quickly build expertise)
• Experience using tools such as JIRA or equivalent for backlog and sprint management
• A collaborative, solutions‑focused mindset with the ability to coach and support others

• The opportunity to participate in our annual, performance‑related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand‑new electric car through tax‑efficient salary sacrifice (permanent employees only)
• Discounts we offer – both for our own products and at a range of high street stores and online
• Our office spaces support wellbeing and collaboration

At L&G, we believe it’s possible to generate positive returns today while helping to build a better future for all. If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part‑time, term‑time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.