Pensions Service Support

The Pension Service s Support role, sits within the Defined Benefits team, and is focused on supporting our Pension and Payroll administrative services through diligent management of our mailboxes and member request logs. These are key activities and this role is of critical importance to the success of the operational area .

About Just

We help people achieve a better later life. That’s our purpose and it’s the reason we exist. We are a fast-growing company helping customers enjoy the retirement they deserve. We do this through a variety of market leading, award-winning products and services, delivered by a diverse team of over 1,400 purpose-led colleagues who genuinely put the customer at the heart of everything we do.

This is a brilliant time to join our business. We are on an exciting growth journey to become the UK’s most loved retirement expert.

Key responsibilities

Ensure relevant DB mailboxes are monitored throughout the day

Complete filing of emails in line with processes and protocols

Ensure tasks are created accurately to ensure we complete activities and respond within agreed SLA’s

Identify high priority emails needing action and forward these on in a timely manner , particularly correspondence involving complaints and vul nerable customers .

Support team in gathering data for audit and monitoring activities as required

Engage in process reviews and other improvement initiatives

What we’re looking for

• Ability to manage own workloads and prioritise a number of different tasks based on business volumes and priorities
• A good team worker, with effective communicate skills, highlighting tasks at risk of failing SLA’s
• Good organisational and planning skills
• Good numeracy with attention to detail
• Flexible approach: ability to work as part of a team in a fast moving environment
• Basic Microsoft office skills preferably Excel, Outlook, Word

• Required:
  • Experience of providing a high level of customer service to both internal and external customers
• Experience of working with non-standard processes and systems

Our behaviours

What ’s in it for you

A competitive salary, pension scheme and life assurance

Plus, several additional purchase options available for you and your loved ones

Valuing diversity of thought and fostering a sense of belonging is critical to our business success, driving innovation and balanced decision making. Our work on DEIB (Diversity, Equity, Inclusion and Belonging) aims to deliver a brilliant employee experience underpinned by a sense of belonging, where our people feel proud to work at Just.

We remain committed to our publicly disclosed HM Treasury Women in Finance Charter and Race at Work Charter targets and support a wide range of employee network and events, championing issues including intergenerational working, social mobility and neurodiversity.

Please submit your CV using the 'apply now’ button . Shortlisted candidates will be contacted regarding next steps which may include an initial phone interview and in-person assessment.