Carefirst Assist Systems Administrator

An exciting opportunity has arisen within the Adult Services Care First/Eclipse Team for an individual with strong communication and organisational skills to join us as an Assistant Systems Administrator.

Eclipse is our newly implemented electronic Social Care system, replacing Care First across Adult, Housing & Communities and Children’s Services. The platform will be continuously evolving, with an active programme of development to meet the changing needs of social care delivery.

Our team plays a vital role in ensuring staff can use the system confidently and effectively. Providing high‑quality support to end users is at the heart of the Care First/Eclipse service, helping colleagues across the organisation deliver safe, responsive, and informed care.

We are seeking a motivated and committed person to undertake a range of responsibilities, including:

Supporting the maintenance and ongoing development of the Eclipse and Care First database systems, including data quality and clean‑up activities

Developing and creating support materials and modules

Providing ongoing assistance, guidance and technical support to end users

Offering daily communication with end users and managers to ensure effective and correct use of Eclipse/Carefirst

This is a fast‑paced environment, and the ability to work under pressure is essential to ensure the smooth running of the service.

Excellent IT skills, along with a basic understanding of Business Objects and report writing

Knowledge of SharePoint administration is desirable but not essential as training will be provided.

Accuracy, attention to detail and a methodical approach are critical.

You should be an effective communicator with the ability to understand the operational needs of the service area.

Previous experience using Microsoft Teams and delivering high‑quality customer support is also essential.

The ability to speak other languages, in particular Welsh, and Community Languages would be an advantage.

This post is temporary until 31 st March 2027 and is for 37 hours per week.

Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body.

This role is subject to a Disclosure & Barring Service Basic check.

This vacancy is suitable for post share.

Safeguarding and Child Protection are key priorities for the Council. We aim to support children and vulnerable adults to ensure they are as safe as they can possibly be. Our services and schools are committed to ensuring the safety and protection of all children and vulnerable adults, and will take action to safeguard their well‑being, and acknowledge that children and vulnerable adults have a right to protection.

This is supported in the general ethos of the Council and all schools.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.

The interview process for this role will be conducted face to face or otherwise on a virtual basis using an appropriate online platform. The hiring manager will advise on the format of the interview as part of the recruitment process. If you have any concerns about your ability to take part in a virtual interview process or would like to have an informal chat about this role please contact Karolyn Danielsen at  or Janine Roberts at  .

Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website :

Important information you need read in order to complete your application:

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Job Category Admin / Clerical

Department Social Services - Adults

Working Pattern/Contract Type Full Time Temporary