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Customer Success Mgr./ CSM

CX Insights Leader: Drive Strategy & Customer Experience

Job in Cardiff, Cardiff City Area, CF10, Wales, UK
Listing for: Capital on Tap
Full Time position
Listed on 2026-01-23
Job specializations:
  • Business
    Customer Success Mgr./ CSM
Job Description & How to Apply Below
A fintech company in Cardiff is seeking a Customer Insights Manager to lead customer experience initiatives, enhance reporting frameworks, and address customer pain points. This hybrid role requires strong analytical storytelling and past experience in customer insights or quality assurance. Join a team dedicated to improving business services for small business owners. Enjoy great perks like private healthcare, an annual learning budget, and a dog-friendly office.
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