Clerical Assistant

Full time | Civic Recruitment Limited | United Kingdom

Posted On 06/03/2026

City Cardiff

Province Cardiff (Caerdydd GB-CRD)

Postal Code CF10

Children’s Services are seeking an experienced and highly organised administrative professional to join our busy team at Hafan Gobaith. The Higher Clerical Assistant will provide reception and finance support to a large, dynamic team, including:
North and South Locality Social Work Teams (approx. 200 staff across 10 teams), The Person al Adviser Service, The Unaccompanied Asylum Seeker Service. This is a public-facing role, requiring excellent interpersonal skills and the ability to manage a range of administrative and financial tasks efficiently. Full induction and training will be provided.

• Answering and directing telephone calls professionally
• Greeting visitors, professionals, and members of the public
• Managing enquiries both face-to-face and by phone
• Recording and monitoring petty cash spend
• Processing invoices and BACS payments
• Managing Purchasing Cards and related records
• Updating and maintaining client records on the Client Record System
• Preparing, scanning, photocopying, and filing documents
• Updating spreadsheets and databases as required
• Processing and recording post
• Booking travel and accommodation for staff as needed

• Previous experience in an administrative or office support role
• Strong organisational skills and attention to detail
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Professional and approachable manner
• Experience in a social services or public sector environment
• Experience with financial systems or client record management systems