BEC Receptionist

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We are looking for a professional and customer-focused BEC Receptionist to join our team at HMRC Cardiff
. This is a varied and fast-paced role where you will coordinate corporate meetings, support event delivery, and provide a high standard of front-of-house service to delegates and visitors.

You will be the first point of contact for clients, ensuring every event runs smoothly and delivers an exceptional guest experience.

• Coordinate corporate meetings and event requirements
• Liaise with clients to confirm accurate event details and itineraries
• Prepare function sheets and manage booking systems to maximise occupancy
• Set up, refresh, and break down meeting rooms to agreed standards
• Support catering presentation and meeting room service standards
• Carry out receptionist and administrative duties (phones, emails, paperwork)
• Support daily audio-visual checks and assist when required
• Maintain cleanliness of meeting rooms and kitchen areas
• Monitor compliance with Health & Safety, Food Safety and COSHH regulations
• Handle customer queries or complaints professionally and promptly
• Assist with furniture movement and room configurations as needed

Essential:

• Strong customer service skills
• Good organisational and administrative ability
• Understanding of Health & Safety procedures
• Ability to work as part of a team and deliver to agreed standards

Desirable:

• Ability to work on your own initiative
• Welsh speaker

Working with Sodexo is more than a job; it s a chance to be part of something greater. You ll belong in a company and team that values you for you; you ll act with purpose and have an impact through your everyday actions; and you ll be able to thrive in your own way. In addition, we offer:

• Mental health & wellbeing support
• Employee Assistance Programme for personal, legal, and financial advice
• 24/7 virtual GP & lifestyle rewards
• Discounts for you & family
• Financial tools & retirement plan
• Cycle to Work & Paid volunteering day