South Wales Neuroendocrine Service Coordinator​/Secretary

South Wales Neuroendocrine Service Coordinator/ Secretary

The closing date is 15 February 2026

Service Coordinator/Secretary, part time 22.5 hours per week

An exciting and rare opportunity has arisen for an enthusiastic individual to join the NETs service. We invite applicants for the role of Service Coordinator/Secretary. This is a permanent position.

Since 2017, NHS Wales Joint Commissioning Committee (JCC) have commissioned a service for patients with Neuroendocrine Tumours (NETs) for South Wales in partnership with Velindre Cancer Centre and Swansea Bay University Health Board. Serving a population of 2.5 million, it is hosted by Cardiff & Vale University Health Board. As one of the larger centres in the UK, it has been accredited as a European Centre of Excellence since 2022, receiving approximately 200 new patients a year in addition to a large cohort of follow-up patients living with the disease.

The Service Coordinator/Secretary will provide vital administrative support to clinical teams within the Neuroendocrine Tumour Service. This post is therefore an integral part of the NETs team and will report directly to the Service Manager and Lead NET Consultant.

The successful candidate will work closely with the Clinical Lead and Clinical team and will play a vital role in the day-to-day running of the Service. The successful candidate will have significant admin/secretarial experience with knowledge of using Windows and Microsoft packages. Exceptional written and oral skills are required as well as the ability to multi-task. Good organisational and time management skills are also required.

The range of duties will be full of variety;

• Coordinating the provision of comprehensive secretarial and administrative service to the South Wales Neuroendocrine Cancer Service.
• Meeting clerical/ admin service requirements efficiently and effectively.
• Managing the patient administration including waiting list and referral to management, booking processes, correspondence and maintain medical records.
• Communicate with a wide range of professional staff, patients, relatives, carers utilising tact and diplomacy both internal and external to UHB.

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services.

Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.

You will be able to find a full job description and Person Specification attached within the supporting documents. Please select "Apply now" to view in TRAC.

• GCSE English / maths or equivalent, Secretarial qualifications R.S.A. Stage III or equivalent computing / business administration qualification or evidence of relevant experience
• Knowledge & Experience of using Windows, Microsoft Word, Powerpoint, Excel and Outlook packages, Significant admin/secretarial experience, Experience of team working and working with people , Experience of database systems ,Can demonstrate broad experience in office administration
• Experience of working within healthcare ,
  
  Experience of working with Microsoft
  365 products e.g. Sharepoint

• Well organised methods of working/Excellent verbal and written communication skills
• Ability to organise and collate data using database packages
• Ability to work to deadlines, attention to detail

• Knowledge of medical terminology
• Knowledge of a range of UHB policies and procedures , Experience of using patient systems - PMS, Welsh and Cardiff Clinical Portals , Experience of oracle ordering system

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cardiff and Vale University Health Board

£27,898 to £30,615 a year per annum, pro rata