Administration Assistant - Claimant Records

Basis

Full time

Business Support

16/01/2026

HJ0422

We have a new and exciting opportunity for an Administration Assistant to join the firms Claimant Records team.

The role will be a Fixed Term Contract of 3 months.

Our claimant records team will handle all records requests for our Individual Services Division as a central administration function.

Reporting into the Records Administration Team Leader your duties will include:

• Contact external sources regarding records requests.
• Chasing record requests where necessary.
• Monitoring the progress of all records requests.
• Update client files and relevant database accordingly.
• General administration.
• Assist other departments in line with business needs when required.

• Previous experience in a client/customer service.
• Competent user of MS Word, Excel and Outlook.
• Strong communication skills.
• Previous experience and knowledge of medical records is desirable but not essential.

We never shy away from a challenge.

We are a leading, full-service UK law firm. Since our beginning, we have been led by the things that matter. We care about fighting for the right outcomes. Solving the seemingly unsolvable. Protecting businesses, individuals and livelihoods. Supporting our people, our communities. Safeguarding our planet. Looking for a way forward? At Hugh James, challenges of all sizes are readily accepted. The Hugh James difference is guided by the idea that self-belief is just as important as skillset.

Our pursuit of righting wrongs and protecting whats important keeps us driving forwards. Its in our roots! We wont stop until we find the answers; the outcomes that are needed.

Our work with charities on a local and national level plays a huge part in our day-to-day lives. We work with a large range of charities, some of which we support through fundraising, donations, volunteering and others we partner with where our areas of work cross paths. Staff, clients everyone comes together through a shared passion to do good in the community and support those in need.

Some of our benefits on offer include:

• Minimum of 25 days holiday plus bank holidays.
• Two Corporate Social Responsibility days.
• Birthday day off.
• Death in service equivalent to twice annual salary.
• Auto enrolment pension scheme.
• Hybrid working.
• Employee Assistance Programme.
• Discounts for local businesses.
• Professional fees paid (subject to requirement for your role).
• Employee recruitment incentive scheme.

Hugh James is an equal opportunities and disability confident committed employer.

Thank you for taking the time to consider this opportunity. If you have questions, please contact Jack Osborne.

We reserve the right to close our vacancies earlier than the given deadline if we receive sufficient applications for the role.