Admissions and Course Enquiries Assistant

Cardiff Metropolitan University is looking to appoint an enthusiastic Admissions and Course Enquiries Assistant to support the activities of a busy centralised Admissions Unit. This is a key customer facing role within the University and is often the first point of contact for prospective students.

The Admissions and Course Enquiries Assistant are responsible for providing information, advice and guidance to prospective students about our courses, entry requirements, USPs and supporting customers in making and progressing their applications, ensuring a positive applicant experience

• Acting as the main contact for enquires across all channels (e.g. telephone, e-mail, social, web, face to face)
• Tracking and closing enquiries promptly, resolving at first point of contact where possible.
• Providing clear, customer-focused advice on the University courses.
• Assessing suitability for courses based on pre-set entry requirements and advise prospective students about qualifications (for instance using UCAS or ENIC) and alternative application routes and provide other relevant information to international students.
• Supporting marketing and recruitment events (open days, applicant days, clearing).
• Contributing to a university wide ethos of customer service excellence and inclusivity, including accurate and efficient enquiry capture and data management.

Experience in a similar role is required, working in a busy environment, providing an excellent level of service to applicants, staff and external bodies. Knowledge and understanding of Higher Education Admissions and the Student Recruitment process is preferred. Similar administrative experience and skills will be considered.

• Excellent organisational and communication skills.
• Ability to prioritise and plan work effectively under tight deadlines, under pressure and with competing priorities.
• Outstanding attention to detail.
• Ability to learn independently and to master and apply new knowledge and skills quickly.
• Commitment to the highest standards of customer service.
• Detailed understanding of both internal and external admissions policies and procedures.
• Flexible and enthusiastic approach to all tasks undertaken.

We are a values-based University. We are proud of our culture, and we are there for our people. Our community spirit is the golden thread that underpins our values and behaviours. We support and embrace inclusion that enables everyone to feel respected and able to perform at their best. By joining our University, you'll find yourself in a unique environment where a wealth of knowledge and resources are readily available, supporting you with your career development.

• Annual leave of 25 days Annual leave of 25 days, rising to 30 days after 1 years’ service, plus 12 bank holiday / concessionary days.
• Membership of the Local Government Pension Scheme with generous monthly contributions.
• Excellent family friendly policies - take a look on our Policy Hub page.
• Opportunities to learn and develop your skills with access to library and digital services facilities.
• Excellent sports and fitness facilities with subsidised membership.
• Free family access to our independent specialist wellbeing support provider, Health Assured.

For more information about the role please contact Lisa Bowen on , or feel free to contact Aleksandra Janusiewicz, the Recruitment Advisor supporting this vacancy on aj

All applications must be submitted online.

The person specification will be used as a tool for shortlisting; so please make sure you use this information when writing your application. You can find useful hints and tips about how to apply by visiting our Application Guidance page.