Dispatcher​/Receptionist

Dispatcher/Receptionist

The closing date is 14 January 2026

We are looking for permanent Receptionist/Dispatcher's to join and expand our existing multi-disciplinary Team to cover a range of shifts across Cardiff Royal Infirmary and Barry Hospital.

About the role:

Working within a busy environment you will be responsible for recording patient arrivals, answering calls, preparing clinics and handling confidential information. Successful candidates will be required to dispatch appointments appropriately, including home visits.

You should have excellent team working skills and you must be reliable and flexible to meet the needs and demands of the service. This role will include working unsociable hours, and there will also be a requirement to work during bank holiday periods.

The ability to speak Welsh is desirable for this post;
Welsh and/or English speakers are equally welcome to apply.

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 15,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services.

Our mission is "Caring for People, Keeping People Well",and our vision is that every person's chance of leading a healthy life should be equal. As an organisation we are unashamedly ambitious for our population's health, rising to the challenges of today and tomorrow through our 10-year strategy, Shaping our Future Wellbeing.

We are contributing to a healthier Wales with great emphasis placed on innovation and improvement, learning from around the world and leading the way in clinical research. Partnership working is strong at Cardiff and Vale, and we work closely with our staff and our community.

Cardiff, the thriving Welsh capital, is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac.

CAV 24/7 - Right place, First Time

Urgent Primary Care access is changing in Cardiff and Vale. What is CAV 24/7? A comprehensive Phone First service that provides enhanced clinical telephone triage to ensure the citizens of Cardiff and Vale access safe and effective urgent care, underpinned by the principle of right place, first time.

About you:

Previous reception experience would be highly advantageous, however if you have previous customer service and administration experience (ideally gained within a healthcare environment) we are waiting to hear from you.

You will be required to have good communication skills, be computer literate and the ability to work well under pressure, the ability to stay calm will be essential.

The ability to speak Welsh is desirable for this post;
Welsh and/or English speakers are equally welcome to apply.

Full duties are included within the Job Description for this role.

• Experience working with the public
• Experience working within a receptionist role
• Previous IT experience
• Work within a Clinical Setting
• Knowledge of PC based systems/operations

• IT Skills
• Good communication and organisational skills
• Evidence of working within a team
• Prior knowledge / use of Adastra

• Educated to basic level - GCSE

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cardiff and Vale University Health Board