Business Support

Position: Business Support (Property Compliance)

What is great about the role

Contribution to the team

Be part of a collaborative team that provides essential administrative support to Pobl Groups Compliance services.

Diverse responsibilities

You will play a crucial role in ensuring the effective operation of the compliance department covering Property Compliance Service Contracts and Estates and Environmental services all while prioritising excellent customer service.

Challenges and growth

This role offers opportunities to resolve day-to-day challenges interact with various stakeholders and engage in a range of administrative tasks making each day unique.

Key financial involvement

Get involved in financial transactions to ensure suppliers and contractors are paid accurately and on time.

Communication skills

Enhance your communication skills as you liaise with internal and external stakeholders to maintain exceptional customer service.

Support and collaboration

Contribute to meetings telephony duties and administrative tasks that support the Asset Management team.

Data Management

Updating and review of property-related data in compliance and asset management databases and systems.

Where does this role fit in

Your responsibilities will include data processing effective communication with customers and stakeholders and ensuring the compliance department operates efficiently. You will collaborate closely with the Asset Management team and contribute to the overall success of the organisation.

What skills and experience do you need

To excel in this role you should have a track record of delivering effective administrative and service support in a fast-paced environment. You’ll need to interact with internal and external customers and stakeholders and have a strong grasp of IT systems including MS Word, Excel and Outlook. You’ll be handling data with accuracy communicating effectively and collaborating with a solutions‑oriented mindset.

Your keen eye for detail excellent organisational skills and ability to perform under pressure in a busy office will be essential. Experience in a social housing organisation and an understanding of building maintenance and compliance standards is a plus.

What are the pay and benefits Time off and Flexibility

• Working days are predominantly Monday to Friday or you can work compressed hours on a 9 day fortnight.
• Flexible Working Policy:
  This is a hybrid role. Our head offices are in Newport, Cardiff and Swansea with team meet‑ups typically held at our Newport office which you’ll be expected to attend.
• 26 days holiday plus Bank holidays. Rising to 31 days with an extra day for each full year of service.
• Maternity & Adoption Leave: 20 weeks.
• Paternity Leave: 3 weeks.

Money and Pensions

• The salary is £25,034 for a 37 hour full‑time permanent position.
• Pension Choices:
  Defined Contribution (DC) Scheme with matched contributions up to 10%, or Defined Benefit (DB) 1/80th of final salary for every year of service.
• The successful candidate will need a basic DBS check in place which we pay for.
• 3 x Life Cover linked to pension membership.
• Saving scheme with competitive interest rate.
• Give As You Earn scheme for tax‑efficient charity donations.
• From 1 st April 2026 the option will be either weekly or monthly paid.

Your Wellbeing

• Sick Pay rising with length of service up to 6 months full pay after 4 years.
• Eyecare:
  Up to £100 reimbursement towards eye tests and glasses.
• Free counselling, coaching, wellbeing team and OH service to all colleagues.
• Annual Health Check.
• Health Cash Plan.

Getting Around

• Salary sacrifice Electric Vehicle Lease Scheme (subject to eligibility).
• Cycle to Work Scheme.

Your Development

• Continuous professional training and development.
• Leadership development programmes.
• Professional memberships needed for your role are reimbursed.
• Career coaching.
• Support with funding and time for qualifications.

Perks & Recognition

• Long Service Awards.
• Blue Light Card Eligibility giving discounts at 15,000 brands.
• Colleague Discount platform (launching 1 st November 2026).

Whats FREDIE

At Pobl Group we are guided in all that we do by a group of principles that we call FREDIE – Fairness, Respect, Equality, Diversity, Inclusion, Engagement. These mean that whatever your…