Facilities Porter

Facilities Porter

Join Dŵr Cymru Welsh Water as a Facilities Porter in the South East Hub (Newport).

Job Requisition Number: 8250

Work Type: Permanent

Job Function: Facilities

Salary Range: £23,690.00

Please apply ASAP – we will review applications on a weekly basis until the role is filled.

Join Our Facilities Team as a Porter – Be Part of Something Bigger!

• Delivering mail and parcels with care and accuracy.
• Helping set up meeting rooms so teams can collaborate effectively.
• Supporting office moves and furniture arrangements – making spaces work for people.
• Carrying out health and safety checks to keep everyone safe.
• Assisting with fire evacuations and seasonal plans like Winter Management.
• Performing light maintenance tasks and repairs – no two days are the same!

• Team spirit:
  You’ll be part of a supportive, friendly team that values collaboration.
• Variety:
  From helping with events to ensuring our spaces look great, every day brings something new.
• Impact:
  Your work helps colleagues feel safe, comfortable, and ready to do their best.
• Training and development:
  We’ll provide guidance and opportunities to learn new skills.

• A positive attitude and willingness to help.
• Good organisational skills and attention to detail.
• Ability to work safely and follow health and safety procedures.
• Comfortable with some manual handling (training provided).

• Key internal staff and managers to ensure the provision of reception and front of house duties
• Other members of the Facilities and Commercial Team
• Personal Assistants and Admin Assistants of Executives and Senior Managers

• All Members of the public and Dŵr Cymru customers
• Visitors to Welsh Water Assets, External bodies and organisations contacting DCWW
• External service providers including Facilities Service Providers, Catering services provider (Eurest), Grounds maintenance, Security and Office Fit‑out Contractors
• Emergency Services – Fire, Police Etc

• Certification in basic computer skills, with good knowledge of and experience of Excel, Word, Outlook and PowerPoint.

• Full UK driving licence – essential
• Experience in dealing with members of the public, working in front of house on Reception or customer facing role – essential
• Some knowledge or experience of Health and Safety Legislation – essential
• Experience of undertaking similar roles or responsibilities – essential
• Experience in making and receiving phone calls and enquiries, dealing with customers and members of the public over the phone – essential
• Experience in general repairs and building fabric – previous building trade background or general handyman experience is desirable but not essential

• Enthusiastic about putting our customers first every day
• Achievement Motivation – The drive and energy to produce excellent results, high level of service and to continually find ways of improving relationships, outputs and processes
• Communication skills – Communicate with confidence with customers and members of the public
• The drive and ability to exchange appropriate information with relevant people at the right time. To be as open as confidentiality allows.

Shift pattern:
Monday – Friday 11.00am – 19.00. For an informal discussion about this role, please contact:

• Option to buy additional annual leave up to 5 days per year
• Enhanced employer pension contributions – Up to 11% employer contributions
• Free Mortgage Brokering Services
• Enhanced family friendly policies
• Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
• Gym and fitness discounts as well as high street shopping
• Cycle to work scheme
• Discount off all Welsh Water visitor attraction centres and gift shops
• Car‑leasing scheme and free on‑site parking at all sites
• Health Cash Back scheme and access to an online GP service
• An employee assistance programme for employees and their immediate family
• Many more can be found here!

Whilst also working for a not‑for‑profit company that truly cares about earning the trust of customers every day, and…