BOM Business Office Manager LTC

Position Summary

The Business Office Manager (BOM) is responsible for managing the day-to-day financial and administrative functions of the facility, including daily management functions, resident accounts, admissions paperwork, and compliance with regulatory and corporate policies. The BOM ensures accurate financial recordkeeping, timely collections, and excellent customer service to residents and families.

Robust benefits package including:

• Comprehensive Medical
• Health insurance at low cost with open network - choose any doctor!
• Dental
• Vision
• PHMP wellness plan w/ Free unlimited telemedicine that also increases take home pay!
• Huge offering of voluntary benefits (AFLAC) including life, disability, indemnity, etc
• All-inclusive (PTO) package – take time off when YOU want
• DAILY PAY
• 401k
• Many more employee perks and discounts!
• Weekly and monthly employee appreciation events. We love to celebrate our team!
• FUN and Friendly Work Environment - GREAT leadership team!
• Supportive Staffing Ratios

• Checking census daily and reporting to various teams
• Working daily tasks for open Medicaid/Private Pay cases
• Organizing mail and depositing all checks received
• Responding to RFMS cash requests and balancing the RFMS petty cash box

• Meet with residents and families to review financial obligations and admission agreements.
• Explain and assist with completion of financial paperwork (e.g., Medicaid applications, payer sources).
• Monitor and manage resident trust funds in accordance with regulations.
• Ensure all financial documentation is accurate, complete, and compliant.

• Oversee administrative assistants, reception, or clerical staff if applicable.
• Maintain organized and confidential files, records, and systems.
• Assist with daily operations, including reporting, purchasing, and supply tracking.

• Ensure compliance with federal, state, and corporate policies regarding finance and resident billing.
• Support facility leadership with financial reporting, audits, and data analysis.
• Assist during surveys and respond to audit requests promptly and professionally.

• High school diploma or equivalent required;
  Associate’s or Bachelor’s degree in Business, Accounting, or Healthcare Administration preferred
• Minimum 2 years of experience in healthcare business office management, preferably in long-term care
• Knowledge of Medicare, Medicaid, private insurance, and long-term care billing
• Experience with EHR, billing software, and payroll systems (e.g., Point Click Care , Matrix Care, Kronos, Paycom, etc.)
• Strong organizational, time management, and communication skills
• Ability to handle sensitive financial and personal information with confidentiality
• Customer-service oriented with professionalism in resident and family interactions