Member Experience Associate-bilingual

Member Experience Associate – Bilingual Spanish Preferred

Join to apply for the Member Experience Associate role at AAA Mountain West Group
.

• Great Pay – opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service, and meeting needs and expectations across multiple branch locations. In addition to delivering service, the Member Experience Associate is directly accountable for achieving individual sales targets. While their contributions support the overall branch success, they are measured as individual contributors.

This position rotates between branches depending on business needs.

• Performs fundamental customer interactions including Member Services and product sales; must be knowledgeable and proficient with AAA products and services and adhere to branch operations in accordance with standard operating procedures and compliance.
• Member Experience
  • Member Services
  • Concierge
  • DMV/MVD
  • Auto Travel
  • Unlicensed Insurance Services
  • Smart Home Security
• Performs fundamental customer interactions with accountability for meeting individual sales goals. Must be knowledgeable and proficient with AAA products and services, and consistently apply consultative sales techniques to uncover needs, present solutions, and close opportunities.
• Promotes AAA products and services to Members to achieve individual and branch goals, reinforcing the value of Membership regardless of location.
• Understands and anticipates Member needs, identifies and recommends relevant solutions, and demonstrates flexibility in adapting solutions to each branch environment.

• Minimum Qualifications
  • High School Diploma/GED
  • 2-4 years of work experience, with at least 1 year in a sales role. Sales experience is required.
  • Backgrounds in insurance, retail, hospitality, service industries, or call centers are highly valued.
  • Current & valid Driver’s License required; bonding/fingerprinting and P&C licensing may be required depending on branch needs.
  • Must demonstrate adaptability, willingness to travel, and flexibility to cover shifts at multiple locations.
  • Drive for Results:
    Focuses on desired end results; takes steps necessary to meet deliverables on time.
  • Communicate Effectively:
    Clearly conveys information and ideas to individuals or groups.
  • Teamwork:
    Develop quality relationships with peers, leaders, and internal partners.
• Preferred Qualifications
  • Demonstrated success working with defined sales standards and goals, consistently meeting or exceeding targets.
  • Customer Service experience.

Branch

Hours:

M‑F 9am‑6pm, S 9am‑5pm. Pay is $24.50/hr + Commission. This is a full‑time, onsite, 5‑day a week position at AAA in Salinas. Saturday work is required. Will be asked to start work at 8:30am.

Working Environment:
Works in a variety of branch office environments. Must be able to travel between locations regularly, including Saturdays. Physical requirements include standing, walking, sitting at a desk, table, or computer workstation for extended periods of time; bending and lifting up to 15 pounds.