Temporary Donor Services Rep PT - Capitola

Job Summary

Receive donations at store location in a courteous manner to encourage continued community support. Follow established procedures, perform preliminary sorting before packing, staking, and donating. May perform duties of Store Material Handler and/or Store Processor as needed.

Maintain donation area inside a retail store, ensuring it remains neat, clean, and organized. Greet donors, accept or reject items for donation while explaining reasons for rejection. Offer and/or issue donors a receipt. Record time and nature of donation on daily record. Sort and stack donations into designated containers, ensuring items are wrapped and/or packed to prevent damage or safety hazards.

Contact transportation with donation status; request barrels, hanger racks, and other supplies as needed. Assist sales staff in preparing goods for floor display.

May perform Store Material Handler duties, including:

• Offload donations from trucks and trailers, place them in designated areas, and maintain records of offloaded materials.
• Receive, move, and place carts, containers, and barrels containing donations for processing in designated areas.

May perform Store Processor duties, including:

• Sort and grade textile/clothing and hard‑sort items by separating into predetermined classifications (e.g., men’s, women’s, children’s, other textiles) and into quality levels (retail store grade, outlet grade, or salvage).
• Clean and grade hard‑sort items by removing surface dirt from glassware and small wares, placing incomplete and/or broken items into containers for the outlet or trash.
• Price items meeting quality standards by grouping items according to value.
• Tag items meeting quality standards by affixing appropriate tags or labels to a group of priced items.
• Place items into designated containers for transport to the store sales floor.
• May perform janitorial duties as needed and perform related duties as assigned.

Job Specifications

Education required:

High school diploma or equivalent preferred. License/certification required:
None. Experience required:
None. Duties can be learned through on‑the‑job training. Knowledge required:
Use of material handling equipment and techniques (learned on‑the‑job). Knowledge of Goodwill Central Coast’s mission, general company policies and procedures (learned on‑the‑job).

Equipment Used

Barrels, wire cages, boxes, broom & dustpan, typical retail store equipment, typical office equipment.

Skills / Aptitudes / Temperaments

• Ability to communicate in basic oral and written English; basic Spanish preferred.
• Ability to understand and follow packaging procedures; coordinate eye/hand/foot movement to safely lift/stack donations; understand and accept direction and follow procedures.
• Ability to perform repetitive work, adapting to fluctuating activity with periods of idle time.
• Ability to maintain self‑control, deal effectively with the public, and work cooperatively with co‑workers.
• Ability to make judgments regarding acceptance of donations and explain decisions or present information clearly.
• Ability to demonstrate satisfactory attendance per company policy.
• Ability to adhere to safe work practices per company safety policies.
• Ability to report safety hazards/accidents promptly to supervisor or safety committee member.

Emotional Effort

The activity level will fluctuate depending on donor volume, which may require some overtime.

Job Setting

Work performed in an enclosed storeroom floor. The area is heated and ventilated. Some locations have a receiving area that is less climate‑controlled where work is occasionally performed. The working surface is uniform. Dust and dirt are controlled by daily cleaning and are insignificant. Noise and vibrations are insignificant; radios and/or televisions may be turned on.

Physical Demands

The job involves medium work demands with walking and standing as necessary. Regular lifting/carrying of items up to 50 lbs is required; heavier items are moved with proper material handling equipment, assistance, or work‑order requests. Normal or corrected hearing, vision, and speaking abilities are sufficient to perform required tasks.

Supplemental…