Delivery Lead

Lendscape is transitioning to a product-aligned operating model, modernising its architecture and engineering practices and establishing a cloud platform to enable internal teams to operate and evolve its market‑leading secured lending software products for its valued customers in line with business demand.

To support this transformation, we are looking for a talented and experienced Delivery Lead to join the organisation in a permanent role. The Delivery Lead will initially work across two teams:

Upgrades Team – established to take ownership of improving upgrade throughput and reliability. This team operates within significant constraints including a monolithic platform, extensive customisation, manual processes, and limited Dev Ops maturity. Their work frequently exposes deeper systemic issues across the wider delivery landscape.

Application Management Team (AMT) – a mature infrastructure team that has evolved and operates a robust Hosted Managed Service (HMS) that supports a third of the customer base. The AMT also provides technical consultancy and implementation services to assist on‑premises customers to install, integrate and effectively run the software. Under the current operating model, AMT is responsible for all provisioning and deployment activity that touches the HMS — including upgrades, projects, migrations, and BAU change.

This centralised gatekeeping creates a natural organisational bottleneck, limiting throughput, slowing delivery, and constraining ability to scale.

The Delivery Lead will help both teams surface and understand end‑to‑end flow, identify bottlenecks and handoffs and use data‑driven insights to make and measure tactical improvements within the constraints of the current operating model.

The Delivery Lead will then use these insights and help the organisation shift‑left, working closely with Engineering Teams and a Platform Team who are evolving a new AWS‑based Cloud HMS and enabling a future operating model based on modern engineering practices, self‑service capabilities, paved roads, and clear team boundaries.

There is a strong element of transformation in this role, but transformation informed by doing, based on deep experience of flow engineering, software and platform engineering, and always in service of enabling teams to deliver better outcomes with clarity, confidence and scale.

This is a senior individual‑contributor role operating through influence, facilitation, and data‑driven insight rather than line management.

Upgrades and AMT Delivery Leadership

• Primarily act as Delivery Lead for the Upgrades Team, managing upgrades for multiple customers.

• Establish in‑flight improvement work in Upgrades Team around intake, planning, execution and cycle time measurement and improvement.

• Visualise existing AMT dependencies which are buried in existing “Ticket Ops” model and backlogs.

• Assess and evolve existing processes, establishing lightweight but effective planning, communication, and reporting rhythms for both teams.

• Apply flow engineering techniques to map the end‑to‑end as‑is value streams, identifying bottlenecks and handoffs, visualising queues, and highlighting structural constraints. (This will initially be within the context of Upgrades Team and AMT dependencies, but the same patterns will apply for implementation projects and migrations).

• Use data‑driven insights to drive tactical improvements in throughput, predictability and quality.

Platform Shift‑Left

• Partner closely with the Platform Team to shape paved roads and self‑service capabilities that enable teams to shift left, reduce friction and cognitive load and improve quality and throughput.

• In parallel, work with engineering management and teams to understand the modern engineering practice “art‑of‑the‑possible” including re‑architecture, TDD, unit, contract, integration and performance testing, trunk‑based development, small batches, and secure‑by‑design delivery.

• Continuously highlight where organisational structures inhibit flow across the SDLC, engendering a “Platform as Product” approach in partnership with Engineering, Architecture and Platform leadership.

• Act as a catalyst to help…